Senior Business Analyst - Telecom

Location: The Hague, Netherlands

Working model: Hybrid (2-3 days from the office)

Contract Duration: 6-12 months

Start Date: ASAP

Language requirement: English(Mandatory), Dutch(Preferred)

JD:

Key Responsibilities:

• Translate business requirements into comprehensive end-to-end solution designs.

• Collaborate with Product Leads and cross-functional teams to define solution architecture and delivery approach.

• Ability to translate business requirements into e2e designs working with the relevant domain Principal Product Leads.

• Understand customer journeys and work collaboratively with COO to provide understanding of technical feasibility and potential solutions

• Analyze customer journeys and identify opportunities for process optimization and digital transformation.

• Assess technical feasibility, risks, and dependencies of proposed solutions.

• Drive solution development, coding, integration, and implementation across Customer Operations platforms.

• Provide technical leadership and guidance throughout the project lifecycle.

• Ensure solutions align with business objectives, operational requirements, and best practices.

Must-Have Expertise:

• Proven experience in solution design and software development within Customer Operations environments.

• Strong understanding of customer service, customer care, billing, order management, or related operational systems.

• Hands-on experience in designing and developing scalable enterprise solutions.

• Excellent analytical, problem-solving, and stakeholder management skills.

• Ability to communicate complex technical concepts to both business and technical audiences.

• Experience working in Agile delivery environments and collaborating with distributed teams.

Preferred Skills:

• Experience within the Telecom domain.

• Exposure to digital transformation, cloud technologies, APIs, and system integrations.

• Knowledge of customer-centric design principles and service management processes