Senior Business Intelligence Analyst (Debit Card Operations)

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Serve as an embedded analytical and strategic partner to operational leadership, combining advanced analytics, business intelligence, operational problem-solving, project leadership, and executive communication. Independently evaluate complex or ambiguous business challenges, integrate quantitative and qualitative information, and translate findings into clear insights, practical recommendations, and compelling business narratives. Develop reporting, dashboards, forecasts, models, and decision-support solutions that improve business performance and advance operational goals. Work across a broad range of assignments with minimal supervision, applying strong business judgment, technical capability, and communication skills to move work from question to insight to action.

• Collect, integrate, clean, validate, and analyze structured and unstructured data from multiple sources to evaluate business performance and operational opportunities.
• Identify, analyze, and interpret trends, patterns, drivers, and root causes; distinguish symptoms from underlying business issues and translate analysis into actionable insight.
• Develop, maintain, and manage advanced reporting, dashboards, visualizations, and business intelligence solutions that support ongoing operational and leadership decision-making.
• Build forecasts, scenarios, cost-benefit analyses, capacity and performance models, and other decision-support analyses to evaluate potential costs, risks, opportunities, and operational trade-offs.
• Partner with operational leaders and subject matter experts to frame ambiguous business questions, define analytical approaches, establish requirements, and determine the information needed to support a decision.
• Translate complex analysis into clear business narratives, executive-ready presentations, and concise recommendations appropriate for technical, nontechnical, and senior audiences.
• Present findings and recommendations to stakeholders, facilitate discussion around insights and trade-offs, and respond to questions with sound analytical and operational judgment.
• Produce actionable performance reporting that highlights key performance indicators, areas of opportunity, emerging risks, and root causes affecting current operations.
• Provide rapid analytical and problem-solving support for ad hoc business needs while balancing recurring reporting, longer-term analytical work, and strategic initiatives.
• Research internal and external information, practices, and emerging trends to strengthen analysis, challenge assumptions, and inform operational decisions.
• Create specifications and requirements for reports, analyses, data solutions, and business intelligence products based on business needs and available data.
• Identify opportunities to improve, automate, or scale analytical processes, reporting, and decision-support capabilities.
• Build strong working relationships across operations, analytics, technology, and other partner areas to connect data, business context, and execution.
• Lead small projects, analytical workstreams, and operational initiatives from problem definition through recommendation and stakeholder communication.
• Apply broad analytical, business, and communication capabilities to unfamiliar or evolving assignments, quickly developing the context needed to move the work forward.

• 5+ years of experience in data analysis, business intelligence, reporting, operational analytics, or related work.
• Advanced skill using business intelligence applications and/or cloud services, and CRM exposure
• Advanced skill applying statistical methods, mathematical techniques, forecasting, scenario modeling, and cost-benefit analysis to business problems.
• Advanced skill in complex data manipulation, integration, cleaning, and validation across multiple tables and data sources.
• Skill using analytical tools and programming or query languages such as Python, R, and/or SQL.
• Advanced problem-solving and research skills, including the ability to structure ambiguous questions, test assumptions, and synthesize varied information.
• Advanced written and verbal communication skills, with the ability to explain complex analysis to nontechnical and senior audiences.
• Skill developing and delivering executive-ready presentations that balance data visualization, design, business context, and concise storytelling.
• Strong interpersonal and facilitation skills with the ability to work effectively with operational leaders, subject matter experts, and cross-functional partners.
• Ability to independently manage multiple priorities and shift effectively between recurring reporting, deep analysis, ad hoc problem-solving, and project work.

Desired Qualifications

• Bachelor's degree in Business Administration, Statistics, Analytics, Economics, Operations, or a related field, or an equivalent combination of education, training, and experience.
• Knowledge of debit card operations, including consumer disputes, reconciliation, servicing and related controls, systems and key performance drivers
• Experience partnering directly with operational leaders in a fast-paced, high-volume environment.
• Experience with forecasting methodologies, query languages, process improvement, and the synthesis of large and varied data sets into actionable insights and business stories.
• Experience supporting executive or senior-leader decision-making through analytical recommendations, presentations, and facilitated business discussions.
• Demonstrated versatility across analytics, reporting, operational problem-solving, and project or initiative support.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602