Senior Business Process Consultant – ServiceNow

Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We’re looking for an experienced Senior Business Process Consultant to join our team and deliver value-driven ServiceNow solutions.

Roles & Responsibilities

• Design and optimize ServiceNow workflows aligned with customer journeys, business objectives, and industry best practices.
• Translate business requirements into user stories, acceptance criteria, testing strategies, and knowledge transfer documentation.
• Partner with customers to define, review, and approve requirements while enabling them to adopt best practices.
• Collaborate with product teams to share customer insights and drive continuous improvement.
• Lead complex issue resolution, manage escalations, and provide functional leadership during customer engagements.
• Coach and mentor Associate Business Process Consultants, fostering collaboration and professional growth.
• Leverage AI tools to streamline workflows, automate processes, generate insights, and support data-driven decision-making.
• Maintain relevant ServiceNow certifications and stay current with emerging platform capabilities.

Qualification & Experience

• A Bachelor's or Master's Degree or equivalent.
• 5+ years of experience in professional services or equivalent education and experience.
• Strong expertise in ServiceNow workflows, business process consulting, and workflow optimization.
• Experience in customer-facing engagements, requirements gathering, and solution design.
• Proven ability to resolve complex issues, work independently, and collaborate across teams.
• Experience mentoring team members and supporting functional leadership.
• Relevant ServiceNow certifications aligned with the workflow domain.
• Understanding of AI concepts, ethical considerations, and opportunities to integrate AI into business processes.
• Willingness to travel up to 50%, depending on business needs.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

• 20 days of holiday per year
• Encourage Personal Development - Certification (Certification Charges reimbursed)
• Income Tax Return Filing
• We provide Visa Sponsorship for Candidate & Dependants
• Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.