Senior Business Systems Analyst

Location: Remote with approximately 25% travel

Department: Labor Management

Schedule: Full-time | Monday-Friday

#LI-Remote

• Serve as a subject matter expert and solution specialist on large-scale workforce management (WFM) projects, driving WFM analytics, insights, and high-quality solutions across cross-functional teams.
• Partner with stakeholders to map business workflows, identify HCP improvement initiatives and efficiency reporting opportunities, and align technology solutions with business needs.
• Manage paycode and work unit configurations, execute integrations (e.g., SFTP loads, Oracle), and maintain MOSAIC/CDM target mappings.
• Monitor and resolve ServiceNow tickets, system errors, user access/security updates, and daily volume file discrepancies while advising on HCP best practices and service delivery.
• Oversee acceptance testing, review payroll exceptions, and collaborate with Health Ministries and Labor Management teams to resolve pay and configuration issues.
• Track metrics and dashboards (including Tableau), manage system risks, and perform financial/ROI analysis to support project prioritization.

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's
  degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.

  Additional preferences:

• Master’s degree preferred.
• Proven leadership experience managing large-scale ERP or WFM system implementations in a healthcare setting.
• Hands-on proficiency as a UKG data expert, with deep experience in UKG Pro WFM, HCP, and Labor Management systems.