Senior Business Systems Engineer - SAP SD/CS

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. IT Business Systems Analyst / Senior IT Business Systems Analyst (SAP SD/CS) Kitchener, ON, Canada – Hybrid (3 days onsite, 2 days remote) The IT Business Systems Analyst / Senior IT Business Systems Analyst is responsible for supporting and optimizing SAP Sales & Distribution (SD) and Customer Service (CS) solutions that enable critical business operations. This role partners with business stakeholders and IT teams to implement system enhancements, resolve complex issues, improve business processes, and support SAP projects from design through deployment. Responsibilities: Support SAP SD/CS business processes through incident resolution, service requests, and system enhancements Analyze business requirements and design SAP solutions aligned with operational needs Lead or support SAP implementation projects, upgrades, and change requests Perform root cause analysis and resolve complex Level 3 support issues Collaborate with Solution Architects and cross-functional IT teams to deliver scalable solutions Participate in business process design, testing, data migration, and user acceptance testing Support regression testing and system validation activities Ensure compliance with governance, risk, compliance (GRC), validation, and regulatory requirements Train business users and provide post-go-live support during hypercare activities Identify opportunities to improve business processes through SAP best practices and new technologies Contribute to documentation, process improvements, and continuous optimization initiatives More about you: Bachelor's or Master's degree in Information Technology, Computer Science, Business, or related field required Experience supporting SAP SD and Customer Service (CS) modules Experience participating in full SAP implementation lifecycles and enhancement projects Knowledge of Agile and Waterfall project methodologies Strong understanding of SAP ERP, S/4HANA concepts, and business process design Experience with system testing, data migration, and solution validation Strong analytical, troubleshooting, and problem-solving skills Excellent communication and stakeholder management abilities Experience with Jira, SharePoint, Solution Manager, and Microsoft Office preferred SAP certification, ITIL certification, Agile certification, or medical device industry experience is a plus A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. What we offer: Exciting and challenging work environment Collaborative culture Opportunities for continuous self-improvement Opportunities for flexible hybrid model work environment A company that values diversity and inclusion Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions Mentorship program and career development plans This role's pay range is between $91,200/yr - $114,000/yr. This role is also bonus eligible. Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 164328