Senior Business Unit Systems Analyst

About the Role We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team, supporting our Connected Living – Mobile Solutions business. In this role, you will act as a key bridge between business and IT teams, ensuring that complex systems supporting policy and claims operations function seamlessly across multiple customer touchpoints (call centers, IVR, web, and mobile applications). You will play a critical role in production support, system analysis, and testing , helping ensure a consistent and high-quality customer experience across our platforms. This position requires strong analytical thinking, a data-driven mindset, and the ability to navigate fast-paced, evolving environments. Key Responsibilities Provide production support and triage for issues impacting systems, call centers, and customer-facing platforms Investigate, reproduce, and document system defects, working closely with IT to drive resolution Analyze system behavior using SQL and data-driven insights to support troubleshooting and decision-making Support and execute User Acceptance Testing (UAT) and validate that solutions meet business needs Partner with IT teams to track, prioritize, and resolve defects and enhancements Collaborate across teams to ensure systems are aligned across multiple entry points (IVR, web, apps, call center tools) Support new product implementations, enhancements, and integrations for mobile and insurance-based solutions Identify not only immediate fixes but also long-term, scalable solutions to recurring issues Coordinate closely with cross-functional stakeholders including IT, Operations, Product, Compliance, and Marketing Contribute to initiatives aimed at improving customer experience, efficiency, and system performance Required Qualifications 7+ years of experience as a Business Analyst, Systems Analyst, or similar role Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience) Strong experience supporting complex systems and integrations in production environments Hands-on experience with SQL and data analysis (ability to independently query and interpret data) Experience with production support, issue triage, and defect management Solid understanding of testing methodologies and UAT processes Excellent problem-solving skills with the ability to analyze and resolve complex issues Strong communication and stakeholder management skills (ability to translate technical and business needs) High level of attention to detail, organization, and follow-through Ability to manage multiple priorities in a fast-paced and dynamic environment Advanced English communication skills (written and verbal) Preferred Qualifications Experience working in Agile environments Background supporting telecom, mobile, insurance, or digital platforms Experience working with multi-channel systems (web, IVR, apps, call center platforms) Project Management or Business Analysis certifications Experience collaborating closely with IT delivery and development teams Why Join Us? Work on high-impact systems supporting leading mobile carriers and large-scale operations Be part of a team that directly influences customer experience across digital and operational channels Collaborate with cross-functional and globally distributed teams Gain exposure to complex integrations, product launches, and continuous system improvements Thrive in an environment that is dynamic, evolving, and driven by data and innovation Competitive compensation aligned with market and internal equity Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com . What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way . Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here .