Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours:
40
Work Shift:
8pm to 5am (Philippines)
Primary Function:
The
Supervisor
,
Centralized Scheduling
provides
leadership,
oversight and subject matter
expertise
to
the centralized scheduling team focused on schedule development and optimization for
designated departments
supported by the Resource Optimization Center (ROC)
in Bon Secours Mercy Health. This role provides guidance and leadership to ensure teams balance and
maintain
schedules appropriately
,
ensuring
appropriate coverage
, skill mix
,
and operational efficiency.
This position works closely with department leaders, serves as an escalation point for
team members,
coaches, mentors,
trains and onboards and works with teams as well as department leaders to ensure accuracy of timecards, minimized staffing gaps and teams follow approved pay practices and policies.
Essential Job Functions
Supervises associates that are assigned to the
centralized scheduling team
; supervises associates by recognizing and rewarding teamwork,
eliminating
barriers, securing
resources
and promoting problem-solving; supervises performance deficits of
associates
Ensures that all expectations for customer service are met; communicates with associates and leaders proactively, as well as when collaborative solutions are needed.
Ensures all schedules meet established timing and coverage standards by completing during the designated balancing period, prior to schedule posting, while
optimizing
operational efficiency and
maintaining
required skill mix coverage.
Leads
the completion of department schedules within the electronic staffing systems ensuring
accurate
and adequate daily coverage and communicates and escalates recruitment needs based on projected volumes.
Leads all post-schedule maintenance of departmental schedules within the electronic staffing system, ensuring
accurate
and adequate daily coverage,
maintaining
operational efficiency, and
required
skill mix, and proactively communicating and escalating recruitment needs based on projected volumes.
Provides leadership for premium pay practices, critical shift incentives and
ensure
all internal practices follow BSMH policies and
pro
cesses
;
ensures
appropriate reporting
needs are complete and provided to BSMH leadership
.
Serves as an escalation point for associate questions
;
ROC shared email requests are completed
in a timely manner
;
new hire communications are
accurate
and
timely
;
and trains and
develop
s
materials for scheduling processes.
Monitors program effectiveness and
ensures
teams meet KPIs as define
d,
as well as able to create reports on program goals.
Demonstrates awareness and understanding of
US
labor relations and CBA administration obligations and
utilizes
labor
team
when questions or concerns arise and partners appropriately to
eliminate
any organizational risk (if applicable).
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may
be required
to perform other
job related
duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
UKG certification preferred upon hire,
required
within 12 months of hire
Education
Bachelors
Degree in
mathematics, statistics, industrial engineering, or other related courses,
required.
Work
Experience
3+
years experience
with staffing/scheduling software in a 24/7 healthcare setting (Required)
3+
years
experience
in a
lead or
supervisory role with proven ability to work successfully with variety of stakeholders (Required)
UKG workforce management experience preferred
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
Paid vacation and sick leave
Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
Mission-driven culture events, community outreach and service opportunities
Learning and development programs, mentorship and clear career growth pathways
Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role.
Department:
Administration - BSMH Global Business Systems
It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.
All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.
We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.
If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at
[email protected]
. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.