Senior Change Lead Organizational Productivity

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description This role is critical to ensuring that organisational change initiatives are successfully adopted and deliver their intended business outcomes. By developing tailored change management strategies, engaging key stakeholders, and providing coaching and support throughout the change journey, the role helps minimise resistance and build commitment across the organisation. It ensures that employees are equipped with the knowledge, skills, and confidence required to embrace new ways of working through effective communication and training plans. Additionally, by monitoring adoption, measuring impact, and addressing challenges proactively, the role helps maximise the value of change investments, reduce implementation risks, and support sustainable business transformation. Key Responsibilities May Include: Develop tailored change management strategies and approaches to ensure effective implementation of change, based on the scope and complexity of the initiative. Lead stakeholder engagement, including mapping, prioritization, and developing plans to ensure buy-in and commitment to change at all levels. Coach and support sponsors and stakeholders in delivering and adapting to the change, helping them navigate challenges and driving alignment. Collaborate with stakeholders to assess the impact of changes, using insights to shape strategies, communication, and training plans. Develop and implement communication and training plans to equip stakeholders with the skills and knowledge needed for successful change adoption. Ensure the organization is ready for the change by managing and addressing potential resistance and facilitating a smooth transition. Monitor, measure, and maximize adoption of change, providing ongoing assessments and demonstrating the value of both the change initiative and change management efforts. Purpose of the Role Lead the change agenda for the Customer Service Enablement Programme, ensuring successful adoption of new processes, capabilities, technologies and ways of working. Support the design and implementation of EU's target operating model, partnering with 3rd parties, markets and functions to assess organisational structures, roles, skills, capabilities, tooling and processes. Drive organisational effectiveness and continuous improvement across the EU organisation, delivering incremental changes that enhance effectiveness, collaboration, employee experience and business performance. Skills and Experience Proven change management expertise, with a track record of delivering organisatinal change or complex business transformation programmes and embedding sustainable behavioural change. Operating model experience, including role assessment, capability mapping, workforce planning, agency management and ways of working redesign. Strong stakeholder management and influencing skills, able to build credibility and drive alignment across senior leaders, functional / country teams and external partners. Experience designing and executing change and engagement strategies, including communications, training, adoption planning, impact assessment and resistance management. Analytical and delivery-focused mindset, with the ability to translate business objectives into practical improvement initiatives, track outcomes and manage multiple priorities across a matrix environment. Remote Type Hybrid Remote Skills to succeed in the role Active Listening, Adaptability, Agile Methodology, Change Management, Communication, Empathy, Experimentation, Project Delivery, Storytelling, Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. 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