Senior Change Management Specialist

OUC - The Reliable One, is presently seeking a Senior Change Management Specialist to join the Transformation division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a strategic, collaborative professional who can build commitment to organizational change and help employees embrace new ways of working. As our Sr. Change Management Specialist, you will support OUC’s Enterprise Efficiency initiative by guiding the people side of transformation and helping make continuous improvement part of everyday work.

In this role, you will partner with the initiative owner, leaders, and teams across OUC to develop and implement change strategies that build employee readiness, address resistance, and drive adoption. You will create targeted communications and training, coach leaders and stakeholders, and develop a network of change champions. You will also measure employee engagement and adoption, recommend actions to close gaps, and establish practices that sustain new behaviors and lasting improvements.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s Degree in Business, Human Resources, Adult Education, Training & Development, Organizational Development or related Business field;
• Minimum of six (6) years of experience in human resources, information technology, training/development or other related roles leading change management efforts;
• Experience championing and managing projects associated with process improvement, change management initiatives training, and/or consulting related to organizational governance;
• Experience developing and presenting communications including surveys, project plans, workflows associated with change management initiatives across the organization;
• Demonstrated experience consulting and partnering with leadership across the organization to facilitate process improvement and organizational changes for successful employee acceptance;
• Change Management certification (Prosci preferred);
• Project Management certification (CAPM, PMP, etc.) preferred.

Working Conditions:

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Paid parental leave
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $90,359.47 to $112,948.10 annually commensurate with experience.

Location: “The Greenest Building in Downtown”- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Please see below a complete Job description for this position.

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Job Purpose:

Operates as a member of the Business Process Optimization (BPO) team to support and deliver on OUC initiatives, lead or support projects, and influence OUC Staff to apply best-practices within Change Management, Service Management and Continuous Improvement. Ensures projects meet program objectives by creating and implementing change management strategies and plans that minimizes resistance and maximizes employee adoption and usage. Works to drive faster adoption, higher utilization and greater proficiency of the changes that impact OUC employees, customers, and community. Guides projects of varying scope and size, including those with organization wide impact.

Primary Functions:

• Identifies and implements change management strategies, plans, and actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan;
• Drives the adoption of a structured methodology, such as Prosci’s ADKAR, and lead change management activities on assigned projects;
• Trains, coaches and consults with leaders, project team members, stakeholders and sponsors on change management principles; facilitate change management workshops with project stakeholders;
• Identifies needs, defines requirements, and develops associated training sessions;
• Prepares and executes communications, plans and products: chooses channels and methods, tailor’s messages to various audiences, and determines timing;
• Leads and implements Commission level change initiatives related to strategic initiatives and operation plans;
• Leads the successful delivery of large and complex programs/projects with organization wide scope and impact through all phases of the Project Management Lifecycle, including change management activities;
• Performs hands-on project work, such as documenting change plan, communications, and training material, as needed by the project;
• Initiates and implements change management assessments throughout the project lifecycle including user readiness;
• Identifies and analyzes resistance, researches best practices, prepares and delivers recommendations for risk mitigation strategies based on organizational needs and best practices to the project leadership team;
• Creates and implements metrics to measure risk, success of initiatives and user acceptance;
• Tracks and reports issues to relevant governance structure on a timely basis;
• Consults with managers, project leads, and subject matter experts on developing effective strategies to reach intended audiences; defines goals for and develops targeted communications;
• In collaboration with leadership, engages in development for the Change Agents;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to, the following:
  • Change management methodologies (such as Prosci) and supporting tools;
  • Survey administration, design and analysis;
  • Process flow maps, charts and other tools to identify root cause and monitor current metrics and improvements;
  • Team collaboration (SharePoint) and education (Office 365 Education) software;
• Familiarity with all, but not limited to the following:
  • Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
  • Adult learning theory, organizational development concepts, and effective training design methodologies;
• Proven ability to develop and execute project plans;
  • Project timelines, milestones, progress, cost, benefits and controls;
  • Identify and resolve project barriers and/or risks:
  • Develop and implement an effective communication plan;
  • Develop and implement a sustainable control plan;
• Strong communication skills and emotional intelligence (EQ):
  • Able to work well with a variety of personalities at various levels in the organization;
  • Able to have challenging conversations without taking disagreements personally;
• Skill in facilitating change management related group interventions/sessions;
• Strong problem solving and troubleshooting skills with experience exercising mature judgment;
• Ability to conduct data analysis and develop supporting corrective action plans;
• Ability to manage multiple tasks in a fast-paced environment;
• Excellent business acumen and understanding of organizational issues and challenges;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.).

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s Degree in Business, Human Resources, Adult Education, Training & Development, Organizational Development or related Business field;
• Minimum of six (6) years of experience in human resources, information technology, training/development or other related roles leading change management efforts;
• Experience championing and managing projects associated with process improvement, change management initiatives training, and/or consulting related to organizational governance;
• Experience developing and presenting communications including surveys, project plans, workflows associated with change management initiatives across the organization;
• Demonstrated experience consulting and partnering with leadership across the organization to facilitate process improvement and organizational changes for successful employee acceptance;
• Change Management certification (Prosci preferred);
• Project Management certification (CAPM, PMP, etc.) preferred.

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job consists of speaking, hearing, writing, typing, sitting, walking, and standing.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled