(Senior) Change & Process Specialist

Job ID: 6549

In Personal Banking Debt Management, we are dedicated to transforming the debt collection landscape for retail customers across the Nordics. Our mission is to support customers in financial distress and to improve their recoverability by providing sustainable solutions tailored to their needs. We have an increased focus on capital efficiency and are committed to ensuring effective and efficient processes excellence that not only adhere to legal demands but also prioritize customers’ financial well-being.

Debt Management is responsible for the debt collection processes end-to-end and we operate with a can-do mindset and excellent executional skills. We are looking for you to join us!

About our team

DCA & NPL Management is a unique team consisting of 12 specialists in external debt collection, non-performing loans management and divestments. Here you will have great opportunity to support the team in sparring and enhancing ways of working and processes, harvesting synergies. We work Nordic with a "local touch" meaning that while you will be a key person locally, you will also perform tasks in other countries. Ensure external debt collection processes meet regulatory expectations and business needs while improving customer experience and delivering strong end‑to‑end execution with a focus on capital efficiency.

Contribute to team sparring, enhance ways of working, and help capture synergies across processes.

Who you are

Your background and skills include:

• Strong process and project management skills.
• Ability to structure, lead, and execute end‑to‑end processes with high quality
• Debt collection knowledge (advantage)
• Strong stakeholder management and collaboration abilities
• Capable of building relationships, facilitating alignment and working effectively across teams
• Proactive, can‑do mindset with strong execution skills.
• Able to drive tasks forward, solve problems, and deliver in a complex regulatory environment.

What will you be doing?

You will combine operational oversight with a strong focus on driving change. This includes:

• Monitor and control external debt collection processes, ensuring quality, compliance and effective end-to-end execution.
• Turn operational data and observations into clear management reporting, insights and recommendations.
• Collaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery.
• Ensure changes are translated into robust operational processes, controls and ways of working.
• Proactively identify risks, issues and dependencies and drive them towards resolution.

The role is based on either one of the headquarters, Nordea Huset, Oslo, Stockholm or Gothenburg.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 06/11/2026.

If questions, please reach out to acting team lead Linda Gjerløv, +4521384698 or by email linda.gjerlov@nordea.com.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Interview with the hiring leader
• Background- and referencecheck

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.