Senior Channel Account Manager

About the role

You will own partner-sourced revenue for eMaint across the Americas as the first dedicated hire on the eMaint Partner Network team. The role carries a quota, manages a portfolio of referral, reseller, technology, and delivery partners, and sets the standard for three more channel hires to follow in other regions.

About 75% of your time goes to growing the partners we already have, mainly through resale. The other 25% goes to using your own network to bring in new partners that fill gaps in industry, geography, or capability.

The program is young and growing fast. The foundation is in place: partner agreements, deal registration, a partner portal, enablement content, a rebate program, and a lead allocation process that routes target accounts to partners. Your job is to turn that foundation into predictable, repeatable partner revenue. Strategic alliance and distribution relationships that are still being built stay with the Indirect GTM Leader, so you can move quickly with partners who are already enabled and engaged.

This is a senior individual contributor role for someone who knows maintenance and reliability software, knows how partners make money, and wants to build something rather than inherit it.

What you will do

Grow existing partners (about 75%)

• Own a portfolio of Americas partners and the partner resell ARR (SaaS) and NRR (services or training) that come from it.
• Build a joint business plan with each priority partner: target accounts, pipeline goals, enablement milestones, and marketing commitments.
• Run quarterly business reviews that hold both sides accountable to the plan.
• Create pipeline with partners through account mapping, competitive displacement campaigns, and follow-up on leads eMaint allocates to them.
• Segment the portfolio by potential and performance, and put your time where it produces revenue.

Co-sell and close

• Work every partner deal as a co-sell with the eMaint Account Executive and solution team, with clear roles for the partner, the AE, and you.
• Manage deal registration, partner quoting, pricing, and order flow so deals move without friction.
• Coach partners on qualification, positioning against competing CMMS and EAM products, and deal strategy.
• Forecast partner bookings accurately in Salesforce every week.
• Resolve channel conflict early and fairly, using the program's rules of engagement.

Build partner capability

• Take new partners from signed agreement to first registered deal, then to first closed deal.
• Drive completion of sales and technical enablement so partners can position, demo, and scope eMaint on their own.
• Help reseller partners progress from subcontracting implementation to eMaint toward delivering implementation and first-line support themselves.
• Connect technology partners to joint solutions and referral opportunities that sales teams can sell.

Recruit new partners (about 25%)

• Use your network in the maintenance, reliability, and asset management community to source partners that match the eMaint ideal partner profile.
• Qualify partner prospects on commitment, capability, and market access before they enter onboarding.
• Prioritize recruitment where the Americas map has gaps in industry, country, or language coverage.

Run the operating rhythm

• Keep partner records, pipeline, and activity current in Salesforce and the partner portal.
• Track partner performance with visual management: pipeline, bookings, enablement status, and risks.
• Spend time in person with partners and their customers to see problems and opportunities firsthand.
• Bring partner feedback to Sales, Marketing, Product, Services, Sales Operations, and Legal, and help fix the process gaps it exposes.
• Document what works as standard work so the next channel hires can adopt it.

What success looks like:

1. First 30 days: You have met every active Americas partner, completed eMaint product and partner enablement, and reviewed the open partner pipeline deal by deal.
2. First 90 days: The portfolio is segmented, the top partners have signed joint business plans, the first QBR cycle is complete, and your forecast is trusted.
3. First 6 months: Partner-sourced pipeline is growing quarter over quarter, more partners have closed their first deal, and at least two new partners recruited from your network are in onboarding.
4. First 12 months: You have met or exceeded your partner resell ARR and NRR targets, and the playbook you built is the template for the next regional channel hires.

What you bring:

• 8 or more years in asset management, spanning CMMS, EAM, or maintenance and reliability.
• 5 or more years in channel or alliance management with ownership of a partner revenue number. Channel experience is preferred.
• A record of meeting or exceeding quota through resellers, referral partners, or systems integrators.
• Hands-on Salesforce experience managing opportunities, accounts, forecasts, deal registration, and reports.
• Experience running co-sell motions with direct Account Executives and resolving channel conflict.
• Skill in joint business planning and QBRs with partner owners and executives.
• Commercial judgment on pricing, discounting, partner margin, and incentive programs.
• Clear written and spoken communication, and the presence to hold a partner executive accountable.
• Ability to work independently in a remote role and to travel up to 35%.
• Bachelor's degree or equivalent experience.
• Residence and work authorization in the United States.

Nice to have:

• Spanish language proficiency.
• Experience managing partners in Latin America or the Caribbean.
• Experience on an early-stage channel team where the program was still being built.
• Experience developing partners into implementation and support providers, not only resellers.
• An existing network of consultants, integrators, or service providers in maintenance, reliability, or industrial operations.
• Background selling to manufacturing, food and beverage, energy, life sciences, or facilities organizations.
• Familiarity with lean or continuous improvement methods such as the Fortive Business System.