Senior Client Services Associate

Senior Client Services Associate. Must have Client Management and COA experience. UK or Ireland

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.

This role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).

Role Responsibilities:

• Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.

• Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.

• Lead project management, monitoring, and reporting activities related to assigned accounts.

• Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.

• Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.

• Conduct due diligence activities to verify and document copyright ownership.

• Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.

• Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.

• Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.

Requirements:

• Client management for at least 2 years prior
• Contract management
• Strong organizational and analytical skills
• Public speaking
• Advanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes
• Experience in clinical research field/COA field/pharma industry/Project Management is a plus

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

About Us

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.

If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.