Senior Clinical Business Analyst – Clinical Documentation, Therapeutics & EHR/CIS

Job Description Senior Clinical Business Analyst – Clinical Documentation, Therapeutics & EHR/CIS Client: New Brunswick Department of Health Program: Provincial Clinical Information Solution (CIS) – Symbio Program Position: Senior Clinical Business Analyst – Clinical Documentation, Therapeutics & EHR/CIS Location: Remote, Canada Travel: Must be able to travel to New Brunswick at least once per month Contract: August 24, 2026 – August 23, 2028, with two optional 1-year extensions Work Schedule: Full-time About the Opportunity The New Brunswick Department of Health is seeking an experienced Clinical Business Analyst / Clinical Informatics Analyst to support the Provincial Clinical Information Solution (CIS) – Symbio Program . New Brunswick is undertaking a major province-wide digital health transformation to transition from multiple standalone hospital information systems to a unified, standardized, integrated Clinical Information System (CIS/EHR) . The successful candidate will focus on Clinical Documentation and Therapeutics , helping standardize clinical practices, documentation, workflows, order sets, and related clinical content used by physicians, nurses, nurse practitioners, and other regulated healthcare professionals in acute care environments. This is an excellent opportunity for a senior clinical analyst with hands-on experience in acute care, EHR/CIS implementation, clinical documentation, therapeutics, requirements analysis, workflow design, clinical content development, and healthcare stakeholder engagement . Key Responsibilities The Clinical Business Analyst will: Act as a Clinical Documentation / Clinical Informatics subject matter expert supporting the design and implementation of clinical standards within a provincial CIS. Support the standardization, build, validation, testing, and implementation of clinical documentation practices and related workflows . Analyze how CIS implementation and clinical digitization affect clinical documentation processes, workflows, procedures, and patient care. Gather, analyze, validate, document, and prioritize business and system requirements . Facilitate workshops, engagement sessions, interviews, and working sessions with healthcare providers, clinical SMEs, project teams, and stakeholders. Document current-state and future-state workflows , business processes, use cases, user stories, functional requirements, and solution designs. Conduct gap analysis between current clinical practices and future-state CIS capabilities. Develop detailed business analysis and clinical documentation deliverables supporting therapeutic services and acute care workflows . Support the development and standardization of documentation templates, clinical content, order sets, and related workflows . Build, validate, test, and refine clinical content within the CIS/EHR. Collaborate with physicians, nurses, nurse practitioners, allied health professionals, pharmacists, laboratory professionals, medical imaging stakeholders, and other healthcare SMEs. Support CPOE, order sets, clinical documentation, Pharmacy, Medical Imaging, Laboratory, and other ancillary-service workflows , where applicable. Develop process documentation, solution documentation, user guides, training materials, and other implementation deliverables. Support stakeholder adoption of new clinical documentation standards and workflows. Collaborate with project teams on implementation activities, communications, change impacts, and stakeholder engagement. Manage multiple project streams, priorities, stakeholder groups, and deliverables simultaneously. Work independently while maintaining strong collaboration with project managers, clinical leads, SMEs, technical teams, and senior stakeholders. Participate in project activities required to support successful province-wide clinical standardization and CIS implementation. Requirements Mandatory Qualifications Candidates must clearly demonstrate all of the following requirements : M1 – Education University degree in Healthcare, Business Administration, or Information Technology , or an equivalent combination of applicable education and professional experience. M2 – Clinical Analysis & Documentation Experience 5+ years of experience working as a Clinical Analyst, Clinical Informatics Analyst, Clinical Business Analyst, or equivalent. Experience must include clinical documentation-related requirements gathering, workshop facilitation, use case analysis, business process analysis, detailed design activities, and development of business analysis documentation . Experience must have been obtained within the last 10 years . M3 – Large-Scale Acute Care Digital Health / CIS Implementation 5+ years of experience as a Business Analyst, Clinical Business Analyst, or Clinical Informatics Analyst supporting a large-scale acute care digital health transformation, EHR, or Clinical Information System (CIS) implementation . Direct experience building, configuring, implementing, or supporting a Clinical Information System/EHR of comparable scale is required. M4 – Therapeutics Clinical Deliverables Demonstrated experience developing clinical deliverables supporting therapeutics , including clinical workflows, documentation, requirements, templates, order sets, clinical content, or related therapeutic services. M5 – Availability Must be available to commence the assignment on or about August 24, 2026 , or earlier if possible. M6 – Submission Requirement Vendor submissions are limited to two candidates for this requirement. Desired / Scored Qualifications Candidates with the following experience will be strongly preferred and are positioned for higher evaluation scores. S1 – Clinical Documentation & Therapeutics – 5+ Years 5+ years of experience as a Clinical Business Analyst responsible for: Clinical documentation requirements gathering Healthcare provider workshop facilitation Use case analysis Business process analysis Detailed design and/or build activities Clinical system implementation Development of clinical documentation related to therapeutic services Therapeutic experience within an acute care setting Additional value will be given for experience with: Computerized Provider Order Entry ( CPOE ) Order sets Clinical documentation Pharmacy Medical Imaging Laboratory / Lab Other ancillary clinical services S2 – French & English Communication Strong preference for candidates with demonstrated verbal and written communication, facilitation, and presentation skills in both French and English . S3 – Healthcare Workshop Facilitation – 3+ Years 3+ years of experience leading workshops and engagement sessions with healthcare providers. Ability to facilitate sessions to identify and articulate: Business requirements System requirements Clinical requirements User stories Use cases Current-state and future-state workflows S4 – Stakeholder Engagement & Self-Direction – 5+ Years 5+ years of experience working with a high degree of self-direction and accountability. Strong interpersonal and relationship-building skills. Demonstrated ability to confidently engage and collaborate with: Project team members Physicians and nurses Clinical SMEs Technical teams Business stakeholders Senior leadership Other stakeholders at all organizational levels S5 – Multi-Project / Multi-Stream Experience – 5+ Years 5+ years of experience managing competing priorities and supporting multiple teams, project streams, activities, or workstreams simultaneously. Ability to organize multiple requirements, workshops, deliverables, stakeholder groups, and implementation activities while maintaining quality and timelines. S6 – Microsoft 365 & JIRA – 5+ Years 5+ years of experience using Microsoft Office 365 in a project/business analysis environment, including: Microsoft Excel Word PowerPoint Visio Outlook Teams 5+ years of experience with Atlassian JIRA in a project/work environment. S7 – Public Healthcare Experience Previous experience working within public health authorities or public healthcare organizations . Strong understanding of: Public healthcare environments Healthcare policies and practices Clinical operations Healthcare governance Acute care workflows Public-sector healthcare transformation Additional preference will be given to candidates with experience within the New Brunswick healthcare system. Preferred Clinical / Technical Skill Set The strongest candidates will bring a combination of: Clinical Business Analysis Clinical Informatics Clinical Documentation Therapeutics Acute Care EHR / EMR / CIS Large-scale healthcare transformation CIS implementation Clinical content development Clinical workflow design Requirements gathering Requirements elicitation Business process analysis Current-state / future-state analysis Gap analysis Use case development User story development Functional requirements System requirements Detailed solution design Clinical standards Documentation templates Order sets CPOE Clinical decision support Pharmacy workflows Laboratory workflows Medical Imaging workflows Healthcare provider engagement Workshop facilitation Clinical SME collaboration User acceptance testing / validation Clinical content build and testing Implementation support Change adoption Stakeholder management Microsoft 365 JIRA French and English communication Key Deliverables The successful candidate will contribute to: Review and analysis of existing business and clinical requirements. Engagement with clinical experts to gather input and refine clinical standards. Facilitation sessions to validate existing requirements and identify new business and IT requirements. Gap analysis and current-state/future-state process analysis. Detailed process and solution documentation. Clinical workflows, use cases, user stories, and functional requirements. User guides and training materials. Clinical documentation templates and related clinical content. Therapeutic-service documentation and workflows. Build, validation, and testing of clinical content within the CIS. Support for clinical standardization and implementation activities. Stakeholder communications and adoption activities. Documentation and deliverables required to support province-wide implementation. Ideal Candidate Profile The ideal candidate is a Senior Clinical Business Analyst / Clinical Informatics Analyst who has worked directly with healthcare providers in an acute care environment and has significant experience supporting large-scale EHR/CIS implementations . The strongest candidates will have a proven track record in clinical documentation and therapeutics , combined with requirements analysis, clinical workflow design, workshop facilitation, clinical content development, CPOE/order sets, and implementation experience. Candidates with New Brunswick public healthcare experience and/or bilingual French-English communication skills will be particularly competitive. Work Location & Travel Work is primarily remote within Canada . Candidate must be able to travel to New Brunswick at least once per month throughout the engagement. Travel time and costs from the candidate's remote location to New Brunswick are the responsibility of the vendor, subject to the applicable contractual arrangements. Occasional after-hours or weekend work may be required and will be subject to prior approval. Upstaff is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.