Senior Cloud Operations Engineer (Azure)

Senior Cloud Operations Engineer (Azure)

Clerk Grade: 9/10; $133,348 - $146,945 plus superannuation

Employment Type: Ongoing, Fulltime

Location: Sydney, Parramatta, Gosford - Hybrid opportunity. In-office requirement 2-3 days a week, which could be subject to change based on applicable DCS workplace policies.

Role closes: 12 October 26 [10.59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Cloud Operations and Engineering is responsible for the ongoing operation, support, and continuous improvement of enterprise AWS and Azure platforms that underpin critical government digital services. The team ensures platform availability, security, and performance, while maintaining operational standards, governance, and compliance across a multi-agency shared environment.

What you will do

The Senior Cloud Technical Lead (Azure) is a senior technical specialist position within the Cloud Operations team, reporting to the Cloud Product Manager. The role is responsible for the operational leadership, reliability, and continuous improvement of AWS cloud platforms that underpin NSW Government digital services. 

Working closely with the Cloud Product Manager, this role ensures cloud platforms are stable, secure, compliant, and aligned to product roadmaps and service outcomes. The position acts as the senior technical authority for Azure operations, providing hands-on expertise, operational oversight, and guidance across complex, multi-account cloud environments. 

This role suits an experienced cloud professional who understands when to operate at a deep technical level and when to leverage technology partners to deliver business technology outcomes.

Key accountabilities

• Lead and coordinate the operation of our enterprise Azure cloud platforms ensuring high availability, performance, resilience, and effective Incident management
• Provide senior technical leadership, setting standards and ensuring alignment between platform operations, architecture, and product strategy and supporting projects as required
• Lead and manage technology vendors maintaining service levels, delivery and business outcomes in alignment with DCS priorities
• Drive automation, continuous improvement, and cost optimisation initiatives to enhance platform reliability, efficiency and maturity
• Ensure platforms meet security, risk, and compliance obligations, embedding controls and supporting audit and remediation activities
• Build and maintain strong stakeholder and technology relationships, providing expert advice while supporting capability uplift through mentoring and knowledge sharing.

Essential Requirements

• Extensive engineering experience operating enterprise-scale Azure environments in production.
• Strong hands-on expertise with Azure services and experience working with technology partners to deliver technology services
• Demonstrated experience in cloud operations, Incident management, and platform reliability.
• Proven experience implementing Infrastructure as Code (e.g. CloudFormation, Terraform).
• Ability to work effectively in a multi stakeholder environment (technical and non-technical) in order to drive business outcomes
• Experience working in complex, regulated, or large enterprise environments. 
  

Desirable Requirements

• Experience with multi account landing zone architectures
• Familiarity with NSW Government or Australian Government security and cloud frameworks
• Knowledge of FinOps and cloud optimisation practices
• Azure certification and/or ITIL certification

How to apply

If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.

Why work for us?

There are lots of reasons why a role with us is rewarding - working with us gives you:

• The opportunity for meaningful work that matters to all of us in NSW
• We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
• Flexible leave so you can recharge and make time for what counts
• Much more than just a job, you can build a career here
• Access to health and well-being programs including Fitness Passport

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade XX, with the base salary for this role starting at 133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bryan Kreltszheim via Bryan.Kreltszheim@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

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Information on adjustments available for the recruitment process