Senior Cloud Operations Engineer / Team Lead

Description At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Job Title: Senior Cloud Operations Engineer Possible locations: Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours Please note: Visa sponsorship is not available for this role. About the role: Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a technically motivated Cloud Operations Engineer with a strong cloud-based Linux and Windows knowledge. The Cloud Operations Engineer will be hands-on and involved with building, maintaining, and troubleshooting customer environments for mission-critical application use across the range of cloud platforms used by Loftware, including AWS and Azure. The Cloud Operations Engineer is someone that is a team player with the desire and passion for modern technology and keen to take on large-scale responsibility for the cloud environment. The Cloud Operations Engineer will work with the rest of the Cloud Operations team and alongside QA and Development to continually improve automated infrastructure and application deployment, to build and maintain reliable cloud infrastructure and services and to manage the highly available and scalable solutions that Loftware customers rely on. This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud. The base salary range for this position is $115,000 to $160,000 annually. This range represents the good-faith minimum and maximum salary that the organization believes it would pay for this role at the time of this posting (these ranges are dependent on location of hire). Key Roles & Responsibilities Lead Cloud Operations Excellence Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms. Define SLIs/SLOs and drive continuous reliability improvements. Drive Automation & Infrastructure as Code Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible. Champion automation-first approaches to eliminate manual operational tasks. Security & Compliance Leadership Design and enforce cloud security best practices, governance, and compliance standards. Lead vulnerability assessments and remediation strategies across environments. Reliability & Resilience Engineering Design and implement disaster recovery (DR), backup strategies, and high availability architectures. Lead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvements. Cross-Functional Collaboration Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance Influence design decisions to enhance scalability, resilience, and operational efficiency. Cloud Networking Architecture Design and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivity. Performance Optimization Identify bottlenecks and lead initiatives to optimize system performance and cost efficiency. Mentorship & Leadership Mentor junior engineers and contribute to team skill development. Define and promote best practices across cloud operations. On-Call & Incident Leadership Participate in and lead on-call rotations. Act as escalation point for critical incidents and ensure rapid resolution Required Qualifications: 8+ years of relevant experience in cloud operations, SRE, or infrastructure engineering Strong expertise in AWS and/or Azure Deep experience with Linux and/or Windows server environments Proven experience leading operational initiatives in production environments Strong communication skills in English (written and verbal) Preferred Technical Experience: Database: PostgreSQL Microsoft SQL Server Scripting: Python, Java, Bash, .NET/C#, Powershell IAC and Automation: Terraform, Terragrunt,Ansible, Rundeck, Jenkins Cloud networking concepts: VPN, direct connect, transit gateways Container Technologies: Docker, Kubernetes Cloud-native technologies: RDS, Microservices, Serverless computing Why Join Us? Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities. Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table. We use the power of the global team. We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development. We Win with Inclusion At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. About us We make the Supply Chain work At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain, and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more. More about us: About Loftware | Global Leader in Enterprise Labeling & Packaging Join us — #It’s all right there.