Senior Commercial Loan Administrator

Senior Commercial Loan Administrator

Country: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:
The Commercial Loan Administrator (CLA), also commonly referred to as Commercial Relationship Administrator in Banking, is a full-time role that reports into Webster’s Commercial Middle Office. The role is customer focused supporting pre-closing, regulatory, and closing activities on originations and higher-level portfolio servicing requests, working closely with the Lending Teams and Operations to deliver high quality closings and exceptional customer experiences. The role ensures commercial loan closings are complete, accurate, and in accordance with Webster Bank’s Commercial’s policies and procedures. The role will be aligned with line of business segments, supporting Relationship Managers, Portfolio Managers, and Underwriters while working closely with Operation and Deposit Services partners.

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• Serve as the primary “bridge” between the Lending Team and Operations to serve the customer across the life of the loan for designated portfolios, coordinating and working with the Lending Team, Operations, Attorneys, and Borrowers
• Conduct KYC activities (BSA Compliance) and complete entity setup on loan systems
• Prepare Loan Setup forms and complete checklists required by Loan Operations for closing
• Support PM on collateral due diligence, ordering flood searches and coordinating flood packages, as applicable
• Process good faith deposits, verify third party open/paid invoices (attorney, appraiser, environmental), and reconcile debits and credits for disbursement balancing
• Coordinate pre-closing activities with Attorney for new loans, modifications, extensions, and renewals
• Monitor/coordinate insurance needs as applicable
• In conjunction with LOB, review draft loan documents to ensure alignment with bank policy, credit approval terms, and loan system compatibility
• Obtain and verify funding instructions or requirements, receive clear to close form attorney, ensure all accounts are balance, and hand off complete closing package to Loan Operations for booking
• Support Treasury Deposit Services to process and coordinate any openings or necessary online services
• Perform quality control checks on loan and lending systems to ensure loan accuracy
• Follow-up on missing & pending items as well as ongoing documentation such as expired or cancelled insurance (work with operations to ensure timely force placement as necessary)
• Assist PM’s if needed with follow-ups for other types of ticklers – financial statements, covenants, manual tax monitoring, etc.
• Support “lighter touch” customer requests (i.e., balance inquiries, loan statement requests, interest rate options, extensions, etc.), working with the LOB to approve and Operations to execute
• Review advance requests and circulate for approval, and submit to Loan Operations for processing
• In alignment to bank policy and procedures, coordinate internal loan system administrative coding changes with Loan Operations
• Work on internal projects to improve the lending process, enhance/expand middle office capabilities, and support the Lines of Business & Operations.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications:

• Prior commercial lending loan Administration and/or closing experience on $10MM-$50MM+ commercial transactions (5+ years) within borrower segments (C&I, CRE, Sponsor & Specialty, ABL, etc.)

• 5+ Years Account relationship management experience. - Required.
• Excellent organization, planning and time management skills and the ability to multitask.
• High confidence in reviewing and understanding legal loan documents and contract terms (paralegal experience is a plus)
• Excellent oral and written communication skills – the ability to convey a broad array of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.
• Contributes positively to the team even under pressure of when performing routine tasks.
• Experience in a data analysis or business operations role preferred but not required.
• Experience identifying financial documents (audits, YTD financials, credit agreements, etc.).
• Ability to work with internal and external customers.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$67,500.00 USD$117,500.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.