Senior Commercial Product Manager

Who We Are Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes. We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it. Our Values Customers We relentlessly increase value for customer and do the right thing for them. Action We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability. Team Spirit We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together. Innovation We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create. Excellence We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger. About the Role: The Senior Product Manager owns the commercial lifecycle of multiple Payments products or premium features, from idea incubation through technical requirements, go-to-market launch, customer adoption, and ongoing support. Working with internal and external stakeholders, this role defines the requirements behind world-class order-to-cash products. Responsible for partnering closely with engineering leads to translating those requirements into detailed functionality and shepherd the build through to release. The Senior Product Manager is accountable for delivering business outcomes via successful launch and utilization and brings deep SaaS and market expertise to fuel profitable growth of the product portfolio. What You'll Do: What You'll Do: · Own commercial success of assigned Payments products and features, aligning roadmap to revenue, margin, and adoption targets · Define, prioritize, and manage the product backlog to drive meaningful pod outcomes, with clear business justification behind each initiative · Act as the primary commercial voice across cross-functional teams, synthesizing input from Sales, Marketing, Customer Success, and Engineering into a compelling product strategy · Evaluate and champion new ideas based on market demand, AI readiness, ROI, and long-term customer value · Serve as a thought leader on AI integration within Payments workflows, identifying ways to streamline, automate, and differentiate through intelligent design · Lead competitive analysis and market research to defend and extend our leadership position in AR automation · Partner with Sales and Marketing to define messaging, positioning, and enablement tied to core product differentiators · Run product launch and go-to-market efforts for new features, capabilities, and AI-powered workflows · Engage actively with customers to validate the roadmap, guide adoption, and build a feedback loop that fuels continuous innovation · Monitor and report on product KPIs, delivering transparency and accountability across all levels of the organization · Lead the annual planning baseline, defining tradeoffs, benefits, and impact of work · Recognize the drivers of financial health for the product portfolio, accounting for tradeoffs and presenting options · Manage a high volume of large product initiatives within a defined period, ensuring successful build outcomes · Act as a mentor and coach for other product managers · Travel quarterly for customer onsite meetings and events What You'll Bring: · Bachelor's degree in Computer Science, MIS, Business, or a related field (or equivalent experience) · 5–7+ years of commercial and technical product ownership experience across multiple companies · Experience in financial, payment, or treasury product roles requiring high attention to detail, including online payments, payment reconciliation, or B2B fintech · Strong understanding of Accounts Receivable automation, Cash Application workflows, and B2B finance processes · Proven experience in go-to-market and launch strategy · Strong grasp of market drivers, with familiarity in Total Addressable Market (TAM), Ideal Customer Profile (ICP), and Target Customer Profile (TCP) · Demonstrated success scaling mature products and leading transformation efforts, ideally involving AI/ML capabilities · Exposure to AI technologies, including LLMs, data classification models, and agent-based automation · Deep commercial acumen, with the ability to dissect revenue drivers, customer segments, pricing models, and adoption funnels · Ability to manage a product backlog in a fast-paced, product-centric environment · Prior experience working directly with enterprise customers and translating complex needs into scalable solutions · Ability to engage clients directly in user forums, roundtables, and customer outreach sessions · Exceptional self-starter who is proactive, resourceful, and accountable without requiring constant oversight · Strong communicator and influencer, able to align stakeholders around strategy and execution What You’ll Get At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it. At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles. We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.