Senior Consultant (Innovation & Impact)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. What will you do: Drive a culture of product mindset and measurable impact at NCS, championing innovation and design thinking to shape, deliver, and celebrate value for our clients and communities. Key Responsibilities Champion and embed a “Product Mindset” across NCS NEXT, defining, measuring, and celebrating impact through innovation. Operate within the Digital Experience team, collaborating closely with Digital Engineering to deliver and demonstrate value. Lead and facilitate applied design thinking initiatives, working with NEXT Practice Leads and key clients to co-create solutions. Drive intelligentisation and AI-led pursuits, including strategic collaborations and Gen AI projects. Identify and deliver “lighthouse” projects that showcase tangible value and innovation. Develop and propagate frameworks for assessing the value of applied innovation in a Technology Services context. Partner with Enterprise SBG to unlock and shape new growth opportunities. Bring fresh energy and external perspective to the design thinking and product leadership space. Mentor and build capacity in design thinking, change management, agile, and product management across Team NCS. Leverage certified Scrum Master expertise to enable agile ways of working. What Success Looks Like Three “lighthouse” projects delivered, demonstrating clear value and impact. A practical, adopted framework for assessing innovation value is in use across NCS. NEXT Practice Leads and client teams are enabled to precision-target opportunities and accelerate the POC > MVP > Productisation journey. NCS is recognised internally and externally for its product mindset and innovation impact. What Makes This Role Unique Opportunity to shape how NCS unleashes its technical prowess in agile, flexible, and impactful ways. Work at the intersection of design, engineering, and AI, influencing both culture and outcomes. Be part of a team that’s redefining how technology services deliver value in a rapidly changing world. Ideal Candidate Proven experience in design thinking, product management, and agile delivery (certified Scrum Master). Track record of driving innovation and measurable impact, ideally with exposure to AI and Gen AI. Experience working outside NCS, bringing fresh perspectives (e.g., from SUTD or similar environments). Strong collaborator, able to influence and energise cross-functional teams. Passionate about mentoring others and building organisational capability. We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future. Together, we make the extraordinary happen. Learn more about us at ncs.co and visit our LinkedIn career site. Scam Alert We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources. Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].