Senior Corporate Claims Specialist, Property Appraisal

Description Company: CGIC Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: English is required, French is an asset. The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients. As the Senior Corporate Specialist, Property Appraisal you will provide direction and support with respect to technical building appraisal expertise in the Property Discipline. You will contribute to the development of property appraisal practices and procedures, technical training, resources and partnering with our stakeholders. You will monitor results, identify trends, and develop innovative solutions to address opportunities and challenges within the discipline. You will work collaboratively with claims peers and leaders to deliver on objectives and client service expectations for their discipline. How you will create impact: Ensuring the maintenance, storage and updating of corporate property appraisal resources and tools, including standards, bulletins, processes, along with the responsibility to communicate the changes and updates. Contributing to the development of property procedures, practices, processes, actions and planning to ensure discipline benchmarks and goals are met including the successful implementation of strategic goals, new technology and system enhancements. Working closely with claims analytics, portfolio, claims vendor management and the discipline to proactively identify and monitor trends and issues within the discipline, developing, communicating and effectively implementing recommendations. Participating in the development of KPIs for discipline and in setting performance objectives, using dashboards and self-service analytics tools to understand and support the property appraisal department. Supporting the development and delivery of discipline related technical claims training, resources, and communication with Property Portfolio, Claims Learning and Operational colleagues. Collaborating with internal and external stakeholders, vendor partners, and claims leaders to resolve challenges, enhance service delivery, optimize claims performance, communicate appraisal strategies, and build strong industry relationships in support of business objectives. Supporting discipline-specific and cross-functional projects by providing subject matter expertise, conducting research, assessing risks and impacts, developing solutions, fostering stakeholder collaboration, managing issues and opportunities, identifying project interdependencies, and contributing to successful project outcomes and team engagement. To join our team: You have 6-9 years in a combination of property construction, estimating, restoration, claims handling experience or equivalent, or related field. You have a Bachelor’s degree, Institute of Inspection, Cleaning and Restoration Certification (IICRC) education or a related discipline. You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP). You possess digital fluency and curiosity in exploring existing, emerging technologies and industry trends with the ability to interpret and communicate complex technical content. You have knowledge of KPIs and other performance indicators for Property Appraisal and their influence on the greater Property Claims discipline. You have expert knowledge of both property restoration industry, estimating, and appraisal practices and you are a subject matter expert on estimating platforms and have expert knowledge of existing and emerging industry technologies. You have demonstrated success in coaching, developing, and leading others with a focus on teamwork and professionalism with the ability to build strong relationships within teams, department, and business partners. You are highly autonomous and resilient, strong critical thinking skills and the ability to positively collaborate with diverse stakeholders and partners and you maintain a high level of confidentiality. This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.  How you will succeed: You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs. You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions. You have strong communication skills to clearly convey messages and explore diverse points of view. You build trusting relationships and provide guidance to support the development of colleagues. What you need to know: You are required to have your own vehicle, valid driver’s licence and insurance. You will travel occasionally. Extended work hours, including evenings and weekends, will be required. You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. What’s in it for you? Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Salary information ​ Expected salary range $91,058 - $151,764 (min-max, full range). ​ Salary placement ​ The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. ​ ​ Incentive/Variable pay ​ Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics. ​