Senior Customer Service Representative

Job Summary Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.​ The role is based in Polanco, Mexico City (hybrid role) . Be part of a collaborative, strategic, customer-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Receive and process customer orders, ensuring accuracy, completeness, and timely execution Manage customer inquiries and complaints, providing effective and professional resolutions Maintain ongoing relationships with assigned customers and internal sales teams Act as a key communication bridge between customers, sales, and operations Monitor order status and proactively address potential issues or delays Apply knowledge of product portfolio, availability, and logistics constraints to support decision-making Ensure compliance with internal processes, service levels, and customer expectations Support continuous improvement initiatives to enhance service efficiency and customer satisfaction What Makes You the Right Fit Previous experience in Customer Service, Order Management or Supply Chain roles Strong communication skills with the ability to manage internal and external stakeholders High level of attention to detail and problem-solving capabilities Ability to prioritize tasks and manage multiple requests simultaneously Customer-oriented mindset with strong interpersonal skills Analytical thinking and sound judgment in handling complex situations Proficiency in ERP systems (e.g., SAP) and Microsoft Office tools How Would You Stand Out Experience working in a multinational or shared service environment Knowledge of flavors, fragrances, food ingredients, or related industries Familiarity with order-to-cash processes Advanced Excel or data analysis skills Why Choose Us? Be part of a global leader in taste, scent and nutrition Work in a collaborative and multicultural environment Opportunities for professional development and growth Inclusive workplace where diversity is valued and respected We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more