Senior Customer Success Manager

About the Role: Hi, we’re Healthee. We’re on a mission to make healthcare easy for everyone. Our AI-powered platform helps employees understand, navigate, and optimize their healthcare benefits — transforming how people access and manage care. We're looking for a Senior Customer Success Manager to own and grow a book of small and mid-market employer accounts. You'll be the primary relationship owner — responsible for retention, adoption, and expansion — while serving as the internal voice of your clients across product, operations, and leadership. This role reports directly to the VP of Client Services. Responsibilities: Own a portfolio of 50–60 direct-to-employer accounts, serving as the primary point of contact for day-to-day needs, escalations, and strategic conversations Monitor and proactively manage account health, identifying risks early and driving resolution before they become problems Partner with the Implementation team during onboarding to support communication strategy, training, and early engagement — while establishing long-term success criteria and operating cadence from day one Collaborate with marketing on ongoing engagement strategies that drive platform awareness and adoption throughout the client lifecycle Run regular business reviews with HR and benefits stakeholders, covering outcomes, challenges, and roadmap alignment Identify and develop expansion opportunities within your book Build and maintain success plans that evolve with your clients' needs and business objectives Represent the client internally — surface feedback that shapes product priorities and service delivery