Senior Customer Success Manager, Enterprise - France (French Speaking)

Overview

Overview

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

For this role and our business requirements, we welcome applicants from all regions of the France.

Responsibilities

Atlassian is looking for an Senior Customer Success Manager, Enterprise - France (French Speaking).

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.

As an Enterprise CSM, you’ll build relationships and and demonstrate an understanding of the Atlassian customer journey. You’ll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.

Our customer are at a unique moment in their digital and AI transformation and you will be a key advisor to support them along that journey.

You'll use your solution expertise to cut across multiple products and solution practice areas. You’ll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.

Your future team

With over 300,000 customers worldwide, Atlassian is helping organisations like Spotify, Vivendi Hubspot, Samsung and Coca-Cola unleash the power of every team through Atlassian Solutions.

With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business’s outcomes. We’re different from other organisations because we approach everything we do using our value of ‘play as a team'.

In this role, you will

Build trusted advisor relationships with customers, from the C-suite to executives and global teams, so they get the most value from Atlassian throughout their lifecycle.

You will use your knowledge of SaaS business models and enterprise customer needs to deliver measurable outcomes.

You will work with customers and the Atlassian Account Team to build Customer Success Plans, and run regular check-ins, Quarterly Business Reviews (QBRs) and strategic planning sessions.

You will own post-sales activity for your customers through relationship-building, product expertise and strong execution.

You will keep up to date on our products and solutions, and advise customers on the features that best fit their needs.

You will drive early and sustained adoption of Atlassian solutions across your customers' organisations.

You will reduce churn by spotting risks early and intervening or escalating where needed, working closely with your account team, especially the Account Associate.

You will act as the Voice of the Customer, sharing feedback internally on how Atlassian can better serve enterprise customers.

Qualifications

Your Background

• Fluency in French (spoken and written) is required.

• 7+ years in Customer Success or Account Management, with a proven track record managing Enterprise customers across a complex SaaS product portfolio.

• AI-native, or well on your way: you're comfortable redesigning workflows around AI and spotting where it can make you and your customers more effective.

• A trusted advisor to senior customer stakeholders, able to steer conversations toward clear business outcomes.

• Skilled at building and running Success Plans that tie customer goals to business strategy, with clearly defined success metrics.

• A strong internal advocate who works across Product, Sales, Support and Marketing to give customers a seamless, high-quality experience.

• Able to manage and prioritise a book of business, balancing retention, expansion and customer health across multiple accounts.

• Hands-on experience with Gainsight (or a similar CS platform), Salesforce, and BI tools such as Tableau.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.