Senior Customer Success Manager T Cloud Public (m/f/d)

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day. We are looking for a motivated and customer-focused Customer Success Manager to join our T-Cloud Public Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform. This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities. Responsibilities and Duties Customer Journey Management: Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention. Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions. Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration. Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira. ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management. Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship. Certifications required for the position: OTC Practitioner certification or comparable AMIGO Hyperscaler certification Agile methods such as Scrum, Kanban, DevOps or comparable certifications Certifications recommended for the position: DevOps Foundation OTC Architect Experience: Completed degree in computer science, engineering or comparable training or further education Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development Top knowledge and experience in the field of AI Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise Strong knowledge of market-relevant cloud ecosystems and experience with partners Strong knowledge in the field of cloud (IaaS, PaaS, SaaS) Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined High resilience, adaptability to dynamically changing processes/startup mentality Very good technical understanding of standardized service provision through platforms Detailed knowledge of the processes and structures in your own company Experience in international cooperation with Local Business Units and NatCos High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently Fluent written and spoken German and English Willingness to travel nationally and internationally What do we offer you? Work environment & flexibility International, dynamic and collaborative environment. T-Social: social initiatives (sports, community, health, ...). Hybrid work model (remote/on-site). Flexible working hours. Growth & development Customized training: access to Coursera to learn whatever you want, whenever you want. Weekly language classes (English & German). International Mentoring Sessions & Experience Days. Compensation & benefits Flexible compensation plan (health insurance, meal vouchers, childcare, transport). Telemedicine. Life and accident insurance. Social fund. Wellbeing & time off 26+ working days of vacation per year. Free access to specialist services (medical, legal, wellness). 100% salary coverage during medical leave. And many more advantages of being part of T-Systems! If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team! T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.