Senior Delivery Manager (Financial Services Experience Required)

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across Lending, Mortgages and Deposits. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture with an AI first mentality. Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself The Senior Delivery Manager (SDM) plays a critical leadership role within Shawbrook’s delivery function. You will be responsible for overseeing the delivery of technology-enabled change across a defined tribe, domain or large-scale initiative. This includes shaping delivery strategies, managing risk, and coaching cross-functional squads to operate at pace — while remaining compliant, value-driven, and resilient. You will operate within the Shawbrook Change Framework v14, support the Bank’s compliance with PRA expectations, and embed agile and hybrid delivery approaches within a regulated environment. This role is suited to someone with deep experience in leading multi-team delivery, navigating complex stakeholder landscapes, and uplifting delivery maturity. Key Responsibilities Delivery & Execution Lead end-to-end delivery across 2–4 squads within a defined business or technical domain. Own the tribe-level delivery roadmap, ensuring timely execution of epics, initiatives and releases. Coordinate cross-squad dependencies and facilitate quarterly planning activities. Maintain accurate RAID logs, proactively managing risk in line with the Risk Management Standard. Ensure governance artefacts are completed to a high standard, including Impact Assessments, Steering Committee packs, and Go/No-Go readiness for Material Releases. People & Culture Line manage and coach Delivery Managers and other delivery talent across squads. Foster a psychologically safe and high-performing environment that reflects Shawbrook’s cultural anchors: Explore, Grow, Respond Quickly, and Have Fun. Promote inclusive team behaviours and support the career development of emerging leaders. Cross-Functional Collaboration Operate at the intersection of Product, Engineering, Architecture and Change, translating across disciplines to drive alignment and unblock delivery. Act as a trusted delivery partner to Heads of Product, Heads of Engineering, and Control Functions. Collaborate with Risk and Governance teams to ensure audit readiness and compliance throughout delivery. Value & Outcomes Ensure all initiatives under your remit link to defined business value or OKRs. Partner with Product Leads to shape roadmaps that balance commercial, customer and technical priorities. Facilitate quarterly playback sessions to evidence outcomes and value realisation. Governance & Risk Ensure all delivery activities adhere to the Change Delivery Policy v14 and associated standards (Testing, Release, Risk, Initiation, BRD). Lead or contribute to regular Steering Committees, ensuring packs are complete and risks are surfaced in advance. Escalate delivery risks and blockers early with clarity, using data and narrative to drive decisions. Skills & Experience Proven experience in multi-squad delivery leadership, ideally in a regulated environment such as financial services. Strong understanding of agile and hybrid delivery methodologies with an AI first mentality, hands-on experience in delivery planning, ceremonies, dependency management and release readiness. Ability to lead across complex business or technical change — including systems integration, data migration, platform uplift or regulatory initiatives. Demonstrable experience integrating or supporting AI, data science or machine learning initiatives — or working in squads that leverage AI models to drive automation, insight or personalisation. Able to challenge teams on responsible AI use, data quality, explainability, and model governance. Confident navigating technical trade-offs related to AI product delivery, including MLOps, model retraining, or ethical risk mitigation. Experience in budget oversight, resource forecasting, and vendor coordination. Adept at coaching and developing delivery managers, product owners and squads. Clear communicator who builds trust quickly, challenges constructively, and leads with empathy. Comfortable driving delivery in AI-enabled product teams, including workstreams that use LLMs, NLP, or data-driven decisioning systems. Key Attributes Pragmatic and outcome-focused, not process-driven. Data- and AI-aware — able to guide squads and stakeholders on AI opportunity areas, delivery risks, and ethical boundaries. Resilient under pressure; calm and structured in the face of risk or failure. Curious mindset — always looking to improve systems, people, and outcomes. Comfortable leading up, across and down — with strong stakeholder influence at Head of Function level. Strong delivery hygiene, but flexible in approach — adapts governance and tooling based on risk, scope, and technology maturity. Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Contributory pension scheme & death in service Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done