Senior Digital Product Owner – Salesforce & Mobile

Compensation & Location

Location: Torrance, CA

Pay Range: $67.00 – $74.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract; long-term opportunity

Work Type: Hybrid (4 days onsite, 1 day remote)

Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

📍 Must be willing to work onsite in Torrance, CA

✅ Sponsorship is AVAILABLE for this role

‼️ ONLY W2 – NO CORP to CORP – NO 3rd Parties

Position Summary

We are seeking a Digital Product Owner to lead the strategy, delivery, and ongoing enhancement of customer-facing digital products supporting a leading automotive finance organization. This role is responsible for owning the product lifecycle from roadmap planning and requirements gathering through Agile delivery, user acceptance testing, production support, and continuous improvement.

The ideal candidate has strong Product Owner experience, Salesforce expertise, customer-facing digital product knowledge, and a passion for delivering exceptional user experiences. This individual will work closely with business leaders, UX, engineering, QA, compliance, legal, marketing, and external vendors to drive successful product launches and operational excellence.

Key Responsibilities

• Own the product backlog and lead Agile product delivery across the full software development lifecycle
• Serve as Product Owner and subject matter expert for Salesforce platforms and mobile applications
• Lead backlog grooming, sprint planning, sprint reviews, retrospectives, and prioritization activities
• Write detailed user stories, acceptance criteria, and business requirements
• Partner with business stakeholders to define product vision, roadmap, and strategic priorities
• Create process flows, business documentation, status reports, and product documentation
• Develop and execute User Acceptance Testing (UAT) and regression test plans
• Analyze testing results, triage defects, and coordinate issue resolution
• Support product launches, warranty periods, production support, and incident manage
• Coordinate organizational change management, field training, and customer communication
• Collaborate with UX, engineering, QA, compliance, SOX, legal, marketing, and customer experience teams
• Lead vendor coordination, platform releases, license management, and operational support activities
• Monitor SLAs, payment processing, deployments, batch processing, and platform perform
• Present business cases, roadmap proposals, budgets, and product updates to executive leadership
• Analyze product metrics, customer behavior, business performance, and platform usage to support continuous improvement

What You'll Be Working On

• Automotive finance customer websites
• Customer self-service digital experience
• Finance mobile applications
• Salesforce platform
• Agent Service Console
• Customer Knowledge platform
• Marketing Cloud
• Customer communications (Email, SMS, Notifications, Message Center
• Payment platforms
• Digital customer experience initiatives

Required Skills & Experience

• Bachelor's degree required
• 3–5 years of Product Management, Product Owner, Product Development, or Product Operations experience supporting customer-facing digital products
• Experience delivering digital products for Fortune 500 organizations
• Customer-facing product management experience
• Salesforce experience (2+years)
• Experience developing product roadmaps and strategic product plans
• Strong Agile experience with Product Owner responsibilities
• Experience writing user stories and acceptance criteria
• 5+ years of User Acceptance Testing (UAT), regression testing, and test script development
• Experience working with cross-functional business and IT teams
• Experience supporting payment platforms or financial services pr
• Strong communication, leadership, stakeholder management, and presentation skills
• Experience managing vendors, budgets, procurement activities, and RFI/RFP processes
• Ability to thrive in fast-paced, ambiguous environments

DesiredSkills

• SAFe Product Owner or Scrum certification
• Salesforce Certification (or willingness to obtain)
• Mobile application product expererience
• Automotive finance industry experience
• Captive finance experience
• Direct people leadership experience
• Product strategy experience
• Digital customer experience experience
• Customer journey optimization
• Stable work history within large enterprise organizations