Senior Director, Enablement
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Job Title
Senior Director, Enablement
About your role:
As Senior Director, Enablement, you will lead the enablement strategy for the Financial Institutions business, helping sales, relationship management, consulting, implementation, and client-facing teams engage clients and deliver measurable business results. You will partner with executive leadership, Product, Marketing, Sales, Operations, and HR to build scalable programs that improve productivity, solution adoption, and client outcomes.
What you'll do:
Develop and execute an enablement strategy aligned to Financial Institutions business objectives, revenue priorities, and client outcome goals.
Create a multi-year roadmap for sales, product, client, and leadership enablement programs across client-facing and support teams.
Lead programs that improve sales productivity, pipeline generation, solution positioning, client engagement, and revenue attainment.
Partner with Product Management, Marketing, Sales, Operations, and HR to deliver onboarding, product readiness, launch enablement, communications, and capability development plans.
Establish governance, standards, key performance indicators, and executive reporting to measure enablement effectiveness and guide investment decisions.
Lead, coach, and develop an enablement team responsible for learning programs, sales readiness, product knowledge, communications, and performance enablement.
Manage budgets, vendor relationships, learning technologies, and enablement resources to support consistent delivery across the organization.
Experience you'll need to have:
12+ years of experience in sales enablement, commercial enablement, learning and development, revenue operations, or client-facing business transformation within financial services, payments, technology, or a related industry.
8+ years of experience managing and developing teams responsible for enablement, learning, sales readiness, communications, operations, or performance programs.
Experience developing enterprise enablement strategies, roadmaps, governance models, and measurement frameworks tied to revenue growth, productivity, adoption, or client outcomes.
Experience partnering with executive leaders and cross-functional teams to identify capability gaps, design scalable programs, and support organizational change.
Experience using learning technologies, sales enablement platforms, customer relationship management systems, analytics tools, or similar platforms to deliver and measure enablement programs.
Experience creating role-based learning journeys, product readiness plans, sales playbooks, messaging frameworks, competitive intelligence, or client engagement tools.
Bachelor's degree, or related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
Experience supporting enablement programs for financial institutions, banking technology, payments, or fintech solutions.
Experience designing certification programs for sales, relationship management, consulting, implementation, or client-facing teams.
Experience leading enablement for product launches, market expansion, or transformational business initiatives.
Experience presenting enablement performance, investment recommendations, and business outcomes to senior executives.
Travel:
This role require frequent travel (50%+).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.
Salary Range
$114,900.00 - $244,600.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact
AskHR.US@fiserv.com
. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing
agreements. Please
do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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Questions:
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At Fiserv, we value integrity and transparency. As you complete your job application, please be aware that providing truthful, accurate, and complete information is essential. Any discrepancies, omissions, or falsehoods may result in the rejection of your application, withdrawal of any employment offer, or dismissal if you are already employed. Thank you for your commitment to maintaining the trust and integrity of our hiring process.
-Are you currently or have you ever worked for Fiserv, First Data or any of their affiliates, subsidiaries or predecessors as an employee or contractor?
- No - Yes -Are you of legal age to work in the United States?
- No - Yes -Are you legally authorized to work in the United States?
- Yes - No -Will you need Fiserv to sponsor you for a visa or otherwise provide support related to work authorization in order to work legally in the United States, either now or in the future? This includes, but is not limited to, candidates currently in F-1 Status with OPT or CPT work authorization and candidates who currently hold or will require employment-based work authorization sponsored by a U.S. employer (i.e. H-1B, TN, etc).
- Yes, I will require sponsorship now or in the future. - No, I will not require sponsorship now or in the future. -Are you willing to work on-site? Please note that remote positions would not be required to work on-site.
- Yes, I am willing to work on-site. - No, I am not willing to work on-site. -Are you currently within commuting distance to this work location? If you are not within commuting distance, are you willing to relocate? Please note that remote positions would not require relocation.
- Not applicable, I am within commuting distance. - Yes, I am willing to relocate. - No, I am not willing to relocate. -Client/Customer Employment Disclosure: Have you ever been employed by an organization (company/agency) that is a Fiserv or First Data client/customer? Note: Answering ‘Yes’ will not automatically disqualify you from working for Fiserv.
- Yes - No -Do you have any relatives currently employed at Fiserv?
- No - Yes -Are you a current or former United States Military Service Member or military spouse? (Please select all that apply)