Senior Director of Account Management

Who are we? At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference. About the Role The Senior Director, Account Management, manages and coaches a team of Account Directors/Account Managers, ensuring the team consistently meets retention, growth, and client relationship goals. This role does not own individual accounts but advises on the team's accounts as needed — providing strategic guidance and helping resolve complex client situations — while building team capability and holding direct reports accountable to performance goals. This role brings strong sales process discipline and CRM (Salesforce) expertise to the team, with prior experience managing front-office, client-facing staff and operating in recurring-revenue business models. Reports to the SVP, Head of Growth, and serves as a key link between frontline account management and broader growth strategy. This role is expected to absorb operational and team-management responsibilities currently held by senior leadership, freeing their capacity for higher-level strategic priorities. This role is a hybrid position based in our Washington, DC HQ. Core Functions of the Role: Coach and develop Account Directors/Account Managers through regular 1:1s, pipeline reviews, and skill-building focused on discovery, workflow understanding, and solution-mapping. Set clear performance goals for direct reports and hold the team accountable through structured tracking and feedback, with a direct, results-oriented approach to performance management. Identify skill or performance gaps early and provide targeted support — coaching plans, shadowing, deal support — before issues affect client outcomes. Advise on team accounts as needed, including reviewing account strategy and resolving complex or escalated client issues direct reports can't handle independently. Partner with senior leadership to execute cancellation-prevention techniques and price-reset strategies across the team, strengthening retention and growth outcomes. Design and implement workflow processes and systems that improve team efficiency and consistency. Partner with the SVP, Head of Growth on team goals, headcount planning, and reporting on account management performance. Contribute to hiring, onboarding, and ramp planning for new Account Directors/Account Managers About You: Proven track record of individual account management success (retention, growth, or client relationship outcomes). Proven track record of managing an account management or client-facing team, including coaching direct reports to hit performance goals. Deep proficiency in Salesforce or comparable CRM platforms. Experience working within recurring-revenue business models. Strong process orientation, often demonstrated through financial or analytical acumen. Demonstrated experience building or improving workflow processes and systems. Direct communication style with a strong bias toward accountability and follow-through. Strong coaching and feedback skills — able to balance accountability with support. Comfortable working cross-functionally with sales leadership on strategy and reporting. Based in the DC area. What is it like to work here? We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life. Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence. There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team. Want to join our amazing team? Benefits/Rewards: Awesome medical insurance plan Dental Insurance Life & Disability insurance Flexible spending accounts Unlimited PTO! Eleven Paid Holidays $3,000 Employee Referral Program Employer contribution to 401(k) plan Rewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application! Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.