Senior Director of Supply Chain Operations

About the Role Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking a Senior Director of Supply Chain Operations to build and own the operational infrastructure that governs how Lola's products are made, inspected, and delivered — including managing supply chain capacity, revamping a QA/QC program, ensuring product compliance, and overseeing all inbound freight operations. This is a leadership role for a Mandarin-fluent supply chain operator with deep China manufacturing experience who can drive transparency and accountability into our vendor base while building the strategic foundation that de-risks and scales Lola's supply chain for the long term. Core Responsibilities Supply Chain Transparency & Vendor Intelligence Drive transparency through all of Lola’s supply chain, primary and secondary vendors, to proactively identify and mitigate risks, manage capacity, and avoid issues. Build and maintain a comprehensive view of factory capacity, lead times, and constraints — translating that into actionable intelligence for Product and Operations teams. Co-own direct relationships with factory owners and senior leadership — serving as the primary escalation point for capacity shortfalls, quality failures, and compliance issues. Support sourcing & new vendor onboarding, ensuring that any new partners meet Lola’s standards, follow and sign all relevant compliance terms, and de-risk not re-risk Lola’s business. Quality & Compliance Develop in-factory and in-US QA/QC programs with proper inspection standards, end-of-line protocols, defect reporting, and third party auditing across all product categories. Develop factory scorecards and a feedback loop to product and sourcing teams — ensuring quality performance informs vendor selection and product development. Partner with all vendors to conduct and maintain all relevant audits and corrective action plans, driving higher operating standards and increased partner visibility. Partner with Product team on product compliance program, maintaining and updating all documentation for all active SKUs to ensure brand partner, retail, and customs requirements are met. Inbound Logistics & Import Operations Own all inbound logistics — freight forwarder relationships, container booking, vessel scheduling, and port coordination — on time and at optimized cost. Create systematic processes and visibility into all shipments to inform key business campaigns and initiatives. Supply Chain Strategy & Continuous Improvement Develop Lola's long-term supply chain strategy and serve as Lola's primary Operational presence in China & beyond through regular factory travel. Partner with Product to inform sourcing strategy: vendor and country diversification, concentration risk, and capacity planning for peak seasons. Develop, own, and improve KPIs across Lola’s network of vendors to improve margins, productivity, and resilience Cross-Functional Leadership Partner with Sourcing, Planning, and other leaders to create a de-risked, mature supply chain enabled by robust S&OP processes. Provide landed cost modeling, freight forecasting, and supply chain risk inputs to Product, Finance, and Operations leadership. Partner with Legal to build and maintain Lola's supply chain risk register — systematically identifying and mitigating vendor concentration, geopolitical, compliance, and logistics risks. Partner with the Product, Ops, and Marketing to ensure clean handoffs and clear plans from PO placement through ready-for-sale. This role will report to the Head of Operations. Preference for candidates in New York or Utah who can be hybrid in our offices 3 days per week. Also open to remote candidates in Austin or Los Angeles. Qualifications 10+ years in supply chain operations with significant experience managing China-based manufacturing supply chains at a consumer goods brand. Professional Mandarin fluency required — must be able to conduct factory meetings and build authentic relationships with Chinese manufacturing partners. Track record of building direct, trusted factory relationships, enabling partner transparency, and holding manufacturing partners accountable to rising standards. Proven experience building and operating best-practice supply chain capabilities for manufactured consumer goods: QA/QC programs, vendor and product compliance assurance programs, capacity planning, and more Hands-on FOB import operations experience — freight forwarders, customs compliance, container logistics, and inbound visibility tools. Builder mentality — comfortable starting with zero team and zero infrastructure, with the drive and judgment to build both the right way. Proven people leader Self-directed and highly organized What We Offer Competitive base salary and annual bonus based on company and individual performance 21 days paid vacation + all federal holidays Full health benefits (health, dental, vision, mental) 16 weeks paid birth parent leave; 8 weeks non-birth parent leave 55% off Lola Blankets for friends and family Opportunities for career growth within Lola Blankets