Supply Chain & Operations Specialist (DTC eCommerce)

Supply Chain & Operations Specialist (DTC eCommerce) Own end-to-end supply chain for a fast-growing DTC brand — design processes, build AI-driven automations, and scale international fulfillment. We usually respond within 2 hours A rapidly growing US-based DTC consumer products company is looking for a Supply Chain & Operations Specialist to help scale its global operations. The company designs and markets innovative lifestyle poducts that improve everyday life, selling primarily through its Shopify store, Amazon, and an expanding international distribution network serving customers across the UK, Australia, Canada, and New Zealand. This is a hands-on builder role. You'll design processes, improve systems, leverage AI and automation, and ensure inventory flows efficiently across DTC, Amazon, and international channels. What You'll Own Supply Chain Management Own end-to-end inventory planning across Shopify, Amazon FBA, and international fulfillment channels. Maintain healthy inventory levels while minimizing stockouts and excess inventory. Coordinate inventory movement across multiple warehouses and fulfillment partners. Demand Forecasting Build and maintain SKU-level demand forecasts using sales velocity, seasonality, promotions, and historical trends. Plan inventory requirements for product launches and peak seasons (especially Q4). Continuously refine forecasting models using business data. Inventory Systems & AI Automation Own and improve AI-powered inventory planning systems. Build and maintain reorder point logic, dashboards, automations, and operational alerts. Identify repetitive operational work that can be automated. Manufacturer Management Plan and place purchase orders based on demand forecasts and manufacturing lead times. Calculate production quantities and container utilization. Maintain strong communication with manufacturing partners. Freight & Logistics Track shipments from purchase order through manufacturing, freight, customs clearance, and warehouse receipt. Coordinate with freight forwarders and logistics partners. Monitor timelines and proactively resolve delays. 3PL Operations Manage day-to-day communication with our third-party logistics partner. Coordinate inbound shipments and verify receiving accuracy. Monitor warehouse performance against service level agreements. Provide quarterly inventory and volume forecasts to support labor planning. Amazon Supply Chain Manage replenishment from the 3PL to Amazon FBA. Maintain appropriate inventory buffers between fulfillment channels. Prevent stockouts while minimizing storage costs. International Operations Manage manufacturer-held inventory used for international dropshipping. Coordinate fulfillment across UK, Australia, Canada, and New Zealand. Maintain inventory availability for region-specific SKUs. Order & Inventory Reconciliation Perform daily reconciliation between customer orders, shipments, and inventory movements. Identify and resolve fulfillment discrepancies before customers are impacted. Investigate silent fulfillment failures and inventory variances. Returns & Refund Auditing Monitor refund rates against actual product returns. Identify operational leakage including lost inventory, return-to-sender issues, and address validation failures. Recommend improvements to reduce operational losses Cross-Functional Collaboration Partner with Customer Experience to resolve fulfillment-related escalations. Work closely with leadership to improve operational efficiency. Build documentation and scalable operating procedures as the business grows. Reporting Own weekly operational reporting, including inventory coverage by SKU, reorder timelines, fulfillment SLA performance, refund and return trends, inventory health metrics, supply chain risks and recommendations What We're Looking For Experience managing supply chain or inventory operations for an eCom business Experience building AI automations or leveraging AI tools to improve operations. Experience with Amazon FBA inventory management and international fulfillment operations Familiarity with inventory planning software and ERP systems. Strong forecasting and inventory planning skills Experience working with manufacturers, freight providers, and/or 3PLs Highly analytical with exceptional attention to detail Comfortable working independently with minimal oversight Strong written communication and follow-up skill Remote status Fully Remote