Senior Director, Omni Channel - Retail

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it's common to weigh your qualifications against the listed job criteria. That said, even if you don’t meet 100% of the job requirements but feel you would be a good fit for the role, we still encourage you to apply! WHO WE ARE LOOKING FOR Senior Director, Omni Channel - Retail The Senior Director, Omnichannel in the Retail Customer Segment is a part of the transformational retail sales team and responsible for managing one of the highest growth segments of our business. This role is a part of the retail leadership team helping to build and shape our retail strategy, the direct manager of a team that will support their segment’s Customers, as well as an individual contributor developing strategy, building client relationships, and planning initiatives. The Senior Director is a hands-on leader who moves easily from strategic to tactical with a focus on setting and achieving strategic sales and account goals within their Customer Segment. They are responsible for driving significant growth and strategic development within the Omni Channel segment, as well as assessing the long-term Retail Customer pipeline and Total Addressable Market. This role involves customer team leadership and business development, planning, coordination, implementation, maintenance, and communication among all stakeholders to achieve Vetsource and Customer objectives. This individual will be responsible for accelerating existing accounts through the development and execution of aligned strategies, performance of the account management team, success of cross-functional initiatives, and delivering exceptional value and service. This is a full-time, remote position. WHAT YOU’LL DO Lead/support a small team of 2 direct reports. Manage and take accountability for the Omnichannel Channel P&L, including annual planning, budget optimization, demand planning, and D2C strategy development in order to achieve key performance – revenue and margin targets, mutually beneficial partnerships, and operational KPIs. Analyze, identify, and interpret customer and industry trends or patterns in data to inform strategic planning, including an understanding of Vetsource’s retail and veterinary services, solutions, and product details. Build strong partnerships with veterinary and industry sales account teams and stakeholders to identify opportunities to inform strategy. Drive Omnichannel customer strategies, including customer, manufacturer and promotional annual planning, growth and optimization. Oversee the completion of annual customer plans that meet company standards and are updated quarterly for management review. Lead and/or influence cross-functional teams to define and deliver strategic retail initiatives aimed at achieving Vetsource and Customer obligations for both existing and new customers. Identify opportunities to improve customer satisfaction and drive incremental business by coordinating internal and external stakeholder involvement. Manage ongoing escalated communications and expectations with customers. Develop initiative/project/program plans, including goals, strategy/approach, schedule, risks, contingency plans, and resource allocation. Act as the key interface for the assessment of inquiring prospects/customers and inform internal stakeholders of potential opportunities, including facilitating the handover from Business Development to Account Manager nomination for successful transitioning of the customer. Manage meetings, discussions, presentations, and other avenues of engagement; create and maintain historical discussions and meeting notes. Drive commercial requirements and milestones, including managing NDAs, financial modeling and pricing (in collaboration with Finance), and negotiating contracts. WHAT YOU BRING Undergraduate degree in relevant field or equivalent experience/training. 10+ years of experience managing large partnerships, growing top-line revenue and expertly managing bottom-line profitability, including progressive people leadership experience. 8+ years of experience in strategic account management and negotiation. 8+ years of experience in strategic business plan building and owning of the end-to-end customer experience. 2+ years of experience in the pet industry, including an understanding of the veterinary and retail service models and prescription management. Working conditions: Reliable internet access is required. Sitting/standing at a desk working on a computer for long periods of time. 20% - 30% travel required. WHAT CAN YOU EXPECT FROM VETSOURCE In addition to an inclusive and welcoming culture, Vetsource also offers: Competitive pay and benefits including medical, vision*, dental, and life insurance Employee Assistance Program Pet insurance* and Virtual vet care PTO, Holidays, Floating Holidays, and Volunteer Day Retirement Savings Plan (401k/ RRSP) with employer matching program Paid parental leave Flexible scheduling and remote work where possible The opportunity to join one of our Associate Resource Groups, and fun company events! For Canadian based associates these specific benefits are not included* OUR VALUES Vetsource is proud to be part of Mars Science & Diagnostics, a division of Mars Petcare—a family-owned organization rooted in the belief that pets make the world a better place. Our unified culture is built on a foundation of veterinary excellence and guided by a shared vision, inspiring everyone to create A Better World for Pets™ — a world where pets are healthy, happy, and welcome. Today, Vetsource drives the future of pet health centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. These principles define how we work, how we treat one another, and how we serve the veterinary community, ensuring a culture where every associate has the opportunity to thrive. Pay range (US based applicants): $ 190,265 - $210,000 (annualized) + $40,000 variable compensation target Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity. The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected] , or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer. Vetsource is an E-verify employer. www.vetsource.com