Senior Director, Product Management & Execution

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

About the role

Trustmark is looking for a Senior Director, Product Management & Execution

Owns the implementation and ongoing management of product offerings by coordinating cross-functional teams and ensuring operational readiness. Collaborates with product compliance, IT, governance, process improvement, and regulatory requirements while executing on new product launches and enhancements. Serves as a key liaison among business partners, vendors, and internal stakeholders to resolve issues and implement solutions. Also leverages data, market insights, and competitive analysis to support product strategy and decision-making while bringing new products and capabilities into market and supporting successful adoption and ongoing performance.

Key Accountabilities:

Product Ownership & Execution

• Directs cross-functional initiatives to plan, coordinate, and implement product launches or updates/changes across the organization. Partners with Product leadership, Compliance, Operations, IT, Legal, Sales, Marketing, and Customer Service to define requirements, assess impacts, resolve issues, and ensure successful implementation. Supports the launch of new product lines by driving operational readiness and cross-functional execution.

• Owns the product management governance framework, ensuring operational processes, implementation standards, and compliance controls effectively support business growth, regulatory requirements, and product scalability.

• Serves as the escalation point for significant product, compliance, operational, and implementation issues, providing leadership and direction on risk mitigation, prioritization, and resolution strategies.

• Analyzes business impacts, identifies risks, and develops recommendations that balance compliance, operational efficiency, and customer experience while building consensus across stakeholder groups.

• Provides oversight with internal teams and external partners (e.g., third-party administrators, point solution vendors, etc.) to support the development and implementation of new partnerships and products.

• Establishes integration strategies and operational frameworks that support successful partner implementations, long-term relationship management, and sustainable business outcomes.

• Owns product implementation and operational performance oversight, leveraging business metrics, trend analysis, and performance insights to drive continuous improvement and executive decision-making.

• Primary Trainer for product managers and product administrators, responsible for onboarding and supporting ongoing knowledge base.

• Leads prioritization of product implementation initiatives, regulatory changes, and operational enhancements to maximize business value and organizational capacity.

Product Development

• Leads or co-leads new product development, services, initiatives, or capabilities for assigned portfolio.

• Collaborates with external vendors, consultants, and technology partners to provide and support requirements for design, build, structure as applicable; may serve as Trustmark representative as relationship coordinator or owner with external parties.

• Ensures seamless transition from product development to product management, performs on-going product training.

• Owns the internal work needed to stand up any new offerings or capabilities.

• Supports product leadership to plan and bring new ideas to life.

• Continually gathers feedback post-launch to create backlog of items to improve or adjust in future product iterations.

• Works with compliance and legal internal partners where applicable on assigned product and services portfolio

• Other duties as assigned.

Minimum Requirements:

• Bachelor’s Degree and 5-7 years of progressive experience in product management or similar role, preferably within the insurance industry OR High School Diploma/GED and 10+ years of progressive experience.

• Ability to lead projects with minimal oversight.

• Experience in business or technology transformation.

• Compliance/regulatory experience.

• Driven to lead and support large scale implementations, including new product, portfolio, or service launches.

• Collaborative and strategic; seeks to understand the lifecycle of the business and works in alignment.

• Results-oriented with excellent organizational skills, adept at handling multiple tasks simultaneously, committed to following through and completing assignments in a timely and professional manner.

Preferred:

• 3-5 years in supplemental health, life, disability & leave, dental and vision, or related product lines in a support or individual contributor role.

• Membership or participation in industry associations (e.g., LIMRA, NASBI, DMEC, ACLI).

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):

$107,546 - $160,583 per year

The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.

Brand: Trustmark

In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  We are an equal opportunity employer, including disability and protected veteran status.

Discover Your Beyond at Trustmark

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

About Us

When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives.

At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.