Senior Enterprise Account Executive

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. You're a fit for our Sr. Enterprise Account Executive role if you've blown away sales goals at a previous role, and are looking for an entrepreneurial sales environment. Ideally, you are a creative problem solver, looking to quickly digest Cyara’s product suite, and help build a world class organization. Experience in the B2C CCaaS space is a BIG bonus. You must be comfortable navigating complex and consultative sales processes (Fortune 500-1000 companies), handling deal sizes averaging $150K-$1M. This is an opportunity to have an immediate impact: Come build with us! Let's talk about the role and responsibilities: Let’s get this one out the way immediately – hit your quota! Develop a comprehensive plan for achieving assigned quotas within a fiscal period, incorporating Territory Planning, Strategic Account Planning, and Close/Win Planning. Possess experience selling into your applicable region having understanding of the ICP and buyer personas within that region. Act as a trusted advisor to clients, offering insights, recommendations, and solutions that address their specific business challenges and objectives. Create demand! Regularly update and maintain planning tools to facilitate cross-functional discussions, deal reviews, and engagement with Executives. Recognize expectations and proactively address any obstacles that may hinder meeting those expectations, communicating with your manager as needed. Quickly become knowledgeable on the Company’s product with an ability to demonstrate it in alignment with a prospect’s pain points. Assess opportunities in the pipeline to derive accurate forecasts for a given time period, ensuring forecasts are within a 10% +/- margin at week 8 forecast. Address competitor advantages raised by buyers and successfully sell against competitors. Execute company campaigns, meet outbound call and email targets with high-quality leads that can be converted into opportunities. Possess a deep understanding of the value provided by Cyara solutions and services, emphasizing its competitive advantages. Recognize negotiation opportunities and effectively use trading and bargaining techniques with customers to achieve mutually beneficial outcomes. Appropriately leverage discounts and promotions as economic levers during negotiations. Demonstrate the ability to overcome obstacles and secure contract agreements and purchase orders. Let’s talk about your skills/expertise: 8+ years of proven SaaS sales experience. Strongly preferred: Candidates with experience in UCaaS, CCaaS, or adjacent industries such as telecommunications, customer experience platforms, or contact center technologies. Professional demeanor with a positive attitude, focusing on problem-solving and "How can I" rather than dwelling on challenges. Demonstrated experience in consultative selling, solution-based selling, and complex sales cycles. Experience selling at the "C" level. Collaboration with colleagues globally, proactively contributing to the success of both your immediate team and the larger organization. Efficiently manage your time and calendar to ensure the completion of essential tasks and responsibilities. Solid technical acumen in order to add value to customer discussions and translate product strengths into business benefits. Strategic thinker with a results-oriented mindset and a passion for driving customer success and satisfaction. Self-motivated and proactive with a sense of urgency and a commitment to excellence. Excellent communication, presentation, and negotiation skills, with the ability to influence and persuade at all levels of an organization. Proficient in CRM tools, ie. Hubspot, Salesforce or other. Why you should join us: At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: Deliver Excellence Innovate Boldly Integrity First Embrace Curiosity Interested? Know someone who might be? Apply online now. Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.