Senior Executive Assistant

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience

Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team. As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste

• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.

• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The salary range for this role is $115,000 - $140,000 depending on geography and level of experience, plus equity and an annual 15% bonus.

We are looking for a Senior Executive Assistant to act as a true force multiplier for our executive leadership team and serve as the operational anchor for our West Coast office. In this role, you will play a critical role in our success by driving leadership velocity, optimizing executive decision-making, and keeping our remote-first organization seamlessly connected.

Reporting to the SVP of People, you will own executive partnership for our West Coast C-Team (CEO, Co-Founder & Chief Growth Officer, CFO, Chief Network Officer), San Francisco office workplace experience, and end-to-end strategy for company and bi-annual team offsites. You will be crucial in streamlining executive workflows, fostering a high-performing hybrid office culture, and ensuring our remote-first teams stay aligned. You’ll be responsible for managing complex executive logistics, high-stakes leadership communications, site operations, and multi-day retreats. You’ve hustled, created, and implemented—and you thrive on being the catalyst that helps a high-growth startup execute at scale.

You’re excited about this opportunity because you will...

• Be an Executive Force Multiplier: Proactively manage complex calendars and competing priorities for our Founder & CEO, Co-Founder & CGO, CFO, and Chief Network Officer to maximize leadership impact.

• Own SF Workplace Experience: Serve as site lead and cultural anchor for our San Francisco office (2–3 days/week)—owning day-to-day operations, vendor relations, event execution, and visitor hospitality.

• Deliver Unforgettable Company & Team Offsites: Lead end-to-end strategy, budgeting, venue sourcing, and execution for bi-annual department retreats and company-wide offsites across our remote-first team.

• Communicate Strategically & Precisely: Draft and align executive-level communications, leadership meeting agendas, and high-stakes C-Team presentations.

• Operate with Uncompromising Rigor: Execute flawless complex travel itineraries, board meeting logistics, and cross-functional leadership syncs across time zones.

• Own the Outcome: Track leadership action items and drive cross-functional follow-through on critical strategic initiatives.

• Serve as a Culture Carrier: Act as a high-trust ambassador for the executive office, streamlining leadership workflows while maintaining strict discretion.

We’re excited about you because…

• Location & Presence: Based in the San Francisco Bay Area with the ability to work in our San Francisco office 2–3 days per week.

• 8+ years of experience supporting C-level Executives (preferably CEO, CFO, and Growth leaders) in a fast-paced, high-growth environment (scale-up experience preferred).

• Proven experience planning and executing multi-day corporate offsites, team retreats, and executive events for remote/distributed teams.

• Proven experience managing workplace operations and office culture/experience for a regional or primary headquarters.

• Exceptional calendar management, organizational skills, and acute detail orientation.

• Excellent written and verbal communication skills; ability to draft clear executive-level messaging.

• High degree of autonomy, resourcefulness, and emotional intelligence—a natural problem-solver who operates with an "Own the Outcome" mindset.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Teladoc, Hinge Health, Accolade, Angi, and Optum.

• We champion a collaborative environment where team members can be autonomous, receive support and healthy feedback, and bring their authentic selves to work.

• We carve out time to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States. We offer holistic employee support with flexible working hours, generous time off, paid parental leave, opportunities to connect virtually and in-person, and more.

• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee alongside several employee resource groups (ERGs) that support parents, women, and various underrepresented groups.

• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

• Carrum is remote-first, but we believe the best work often happens in person. This role may include occasional travel for team offsites, client events, or company gatherings.

Other benefits:

• Stock option plan and performance bonus for eligible employees

• Flexible schedules and remote work

• Chicago and San Francisco offices available as an option

• Flexible PTO, within reason

• Summer Fridays (sign off @ 1pm local time)

• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day

• Annual holiday shutdown in December

• Paid parental leave

• Health, vision, and dental insurance

• Employee Assistance Programs (EAP)

• 401K retirement plan

About Carrum

Carrum Health’s mission is to change how we pay for and deliver specialty care. We offer self-insured employers and plan sponsors a value-based specialty care platform that connects their members with a rigorously vetted network of specialty care providers. Carrum’s transparent, all-inclusive bundled pricing, award-winning technology, and dedicated care navigation team help lower costs for both members and employers while delivering a superior member experience. Carrum is independently validated to reduce unnecessary procedures by as much as 30%, lower readmissions by 80%, and save employers up to 45% per episode of surgical care. Learn more at carrumhealth.com.

Since launching in 2014, we’ve partnered with top-quality providers across the nation including Cleveland Clinic, Johns Hopkins, Mayo Clinic, Stanford Health Care, and a growing network of 1,400+ COEs. We serve hundreds of self-insured employers including Fortune 50 companies, such as United Airlines, US Foods, and Prudential, and public sector clients such as the States of Maine, Nevada, Tennessee, and Self-Insured Schools of California.

The impact of our platform has been validated by a landmark RAND Corporation study, honored with prestigious awards from institutions like Harvard Business School & Harvard Medical School, and featured as a Harvard Business School case study.

As a recognized digital health leader, Carrum is frequently covered by national media, including Bloomberg, Fast Company, Fierce Healthcare, Fortune, Los Angeles Times, Reuters, TechCrunch, and U.S News & World Report. Backed by $96M from top-tier investors including OMERS, Tiger Global Management, Revelation Partners and Wildcat Ventures, we’re only scratching the surface of our opportunity. Come join us.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.

A Note on Recruitment Safety: To protect yourself against recruitment fraud, please note that Carrum Health will only communicate via an @carrumhealth.com email address. We do not conduct interviews via text or messaging apps, nor do we ever request financial information or fees during the hiring process. All authentic job openings are posted at carrumhealth.com/careers. If you are unsure about the legitimacy of a communication, please verify it via talent@carrumhealth.com.