Senior Experience Manager

Apply Job Type Full-time Description Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators. At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential. We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world. Summary Are you a natural leader who thrives in fast-paced environments, keeps projects moving with precision, and builds strong client relationships? Augeo is seeking a Senior Experience Manager to lead the delivery of high-impact brand experiences for corporate clients across meetings, incentive programs, conferences, and more. This role is ideal for someone who combines project leadership with hands-on planning, has a strong background in event execution, and is energized by bringing complex experiences to life. You’ll be the day-to-day lead for clients and internal teams, ensuring every detail is aligned, every stakeholder is informed, and every experience exceeds expectations. What You'll do Project Leadership & Client Partnership Lead mid-to-large scale experience projects from kickoff through execution. Serve as the primary point of contact for clients, building trust through clear communication and reliable delivery. Facilitate client calls, present project updates, and guide strategic conversations. Manage project timelines, budgets, and internal workflows using agency tools and systems. Lead internal planning meetings and cross-functional collaboration. Experience Planning & Execution Design and execute all elements of the experience lifecycle: agenda creation, venue planning, food & beverage, transportation, gifting, and more. Collaborate with design and sourcing teams on creative concepts and vendor selection. Oversee vendor negotiations, contracts, and onsite staffing plans. Travel for site visits and onsite execution (approximately 25%). Post-Event Wrap-Up Lead post-project reconciliation and billing processes. Conduct internal debriefs and contribute to continuous improvement. What You Bring 6–8 years of experience in event planning and client services (agency experience preferred). Proven success managing complex projects with multiple stakeholders and moving parts. Strong leadership and relationship-building skills. Exceptional organization, attention to detail, and follow-through. Ability to adapt quickly, communicate clearly, and lead with positivity. Professional presence and poise in all client interactions. You’re a Fit If You Are… A confident project leader who thrives on making things happen. Energized by building relationships and delivering memorable experiences. Resourceful, proactive, and calm under pressure. Collaborative and entrepreneurial, with a client-first mindset. Curious about new ideas and passionate about the experience industry. Location Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. (If you are in KS or MN, we require employees to be in office part-time. If not in either state, this position has the capacity to be remote.) Benefits of joining team Augeo We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations) We offer paid Long-Term disability and Life Insurance HSA/FSA plans We offer varying voluntary benefits such as critical, hospital, pet coverage and much more Employee benefit education, campaigns and wellness opportunities 401k retirement matching and financial planning resources Education reimbursement Several EAP resources 13 paid holidays and PTO time Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos Employee referral bonuses Employee group opportunities Fun, casual and flexible working environment that embraces the hybrid workstyle Career growth opportunities Summer internship program Salary Description $73,000-$85,000