Senior Field Service Engineer

Job Title

Senior Field Service Engineer

Job Description

Reports to: Senior Team Leader

Location: UK Remote

Contract Type: Permanent

Introduction to Role

Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.

As part of the Mobile Service Team with our Distribution domain, you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Material Handling Equipment (MHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers.

You will act as a technical lead, providing tele-support and on-site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.

Role Responsibilities

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues to support our customers.
• Coordinate operational fault correction activities on MHE in collaboration with operations managers.
• Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
• Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
• Take full accountability for Planned Preventive Maintenance (PPM) activities.
• Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
• Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
• Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
• Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
• Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
• Champion a safety-first culture, ensuring a safe working environment across all activities.

Role Qualifications and Skills

• You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro-mechanical systems and system controls, including fault-finding and maintenance.
• Proficiency in MS Office applications is essential.
• Experience with Maximo (CMMS system) is desirable.
• Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
• Ability to analyse complex technical problems and implement effective solutions.
• Excellent communication skills to build trust-based relationships with customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
• Commitment to continuous improvement and professional development.

What We Offer

• 224 Hours holiday (28 days)
• Aviva Medical Cover & Pension
• YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
• Cycle to work scheme
• Yellow Nest childcare salary sacrifice scheme
• Access to Achievers – an award-winning internal recognition platform

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.

About Us

Every day, millions of people rely on Vanderlande without even knowing it. From baggage checked in at the airport to parcels on their way to someone’s doorstep, our automation solutions help keep the world moving.

Vanderlande designs, delivers, and supports automation technology, operational software, and lifecycle services for leading airports and parcel operations worldwide. Across more than 100 countries, our customers rely on us to keep their operations moving reliably, efficiently, and sustainably.

Behind every solution are the people who make it happen. At Vanderlande, how we work matters just as much as what we deliver. Our values, Every Day Better, We Care, and Team Play, guide how we collaborate, support each other, and create value for our customers.

Here, you can work with colleagues across disciplines and cultures, contribute to work that makes a difference, and build your future in an organisation that invites you to grow.

Explore what is possible at Vanderlande and discover how you can make an impact.

Aspire. Grow. Achieve. Together.