Senior Field Service Technician

Key Responsibilities Equipment Service & Maintenance Perform maintenance, troubleshooting, repairs, and equipment overhauls on JBT leased and customer-owned equipment. Diagnose and resolve mechanical, electrical, pneumatic, and hydraulic issues. Complete service documentation, reports, and maintenance records accurately and on time. Manage parts inventory, identify shortages, and coordinate replacement parts as needed. Assist with equipment installations, removals, upgrades, and major mechanical modifications. Support customer operations by maintaining equipment performance and minimizing downtime. Customer Support & Communication Build and maintain strong relationships with customers through professional service and technical support. Communicate effectively with customers, supervisors, and internal teams regarding equipment status and service needs. Develop a working knowledge of customer processing operations and equipment systems. Attend customer meetings related to equipment performance and operations when requested. Follow all customer site policies, procedures, and safety requirements. Safety & Compliance Adhere to all company and customer safety policies and procedures. Participate in required safety training and maintain compliance with safety standards. Follow established service processes, maintenance procedures, and operational guidelines. Administrative & Operational Responsibilities Maintain company vehicle and tools in good working condition, if assigned. Communicate shift updates and service information effectively between teams. Represent JBT professionally at all times. Perform additional duties as assigned by service management. Required Qualifications High school diploma or equivalent. Successful completion of Apprentice and Service Technician I training requirements. Mechanical and electrical troubleshooting experience. Ability to work independently with minimal supervision. Strong communication and customer service skills. Valid Florida driver's license and safe driving record (if operating a company vehicle). Ability to travel and work overnight, weekends, and various shifts as needed. Personal transportation and reliable phone access. Preferred Qualifications Mechanical, electrical, or computer systems training. Experience with industrial processing equipment. Knowledge of JBT products and equipment or equivalent industry experience. Experience with hydraulics, pneumatics, and industrial electrical systems.