Senior Financial Operations Analyst

Salary range is: $78,555.51 - $95,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role We are seeking a Senior Financial Operations Analyst – Process Excellence & Analytics to serve as a strategic partner in driving Financial Operations transformation initiatives, with a focus on order-to-cash optimization, process automation, operational analytics, and systems enablement. Reporting to the Financial Operations Manager, this role will bridge Finance, Sales, IT, and Operations to improve business processes, enhance system capabilities, and drive scalable operational solutions. The successful candidate will combine strong analytical skills with process improvement expertise and a passion for leveraging technology, automation, and AI-enabled tools to improve business outcomes. Key Responsibilities: Process Excellence & Transformation Lead and support end-to-end process improvement initiatives across order processing, billing, commissions, and related Financial Operations workflows. Identify opportunities to simplify processes, eliminate manual effort, improve controls, and increase scalability. Facilitate process mapping, future-state design, and operational readiness activities for strategic initiatives. Systems & Business Enablement Partner with business and technology teams to support Salesforce, Billing Platform, CaptivateIQ, and other Financial Operations initiatives. Define business requirements and collaborate with IT to design and implement technology-enabled solutions. Support system enhancements, integrations, testing, and change management efforts. Analytics & Performance Management Develop and maintain productivity metrics, operational scorecards, dashboards, and KPI reporting across Financial Operations teams. Analyze workload, capacity, cycle times, service levels, and operational trends to identify opportunities for improvement. Leverage Excel, Power BI, Copilot, and other emerging technologies to generate actionable business insights and improve decision-making. Continuous Improvement & Automation Support automation initiatives that improve efficiency, accuracy, and employee experience. Evaluate emerging technologies and AI-enabled capabilities to identify practical business applications. Drive a culture of continuous improvement through data-driven problem solving and operational excellence practices. Governance & Controls Support SOX compliance, audit activities, and process documentation efforts. Ensure key operational processes remain controlled, documented, and scalable. A Day in the Life Partner with Finance, Sales, IT, and Operations leaders to align priorities and advance strategic initiatives. Analyze operational workflows, data, and performance trends to identify opportunities and recommend solutions. Translate business requirements into scalable process and system enhancements. Develop dashboards, KPI reporting, and operational insights for leadership. Support project activities including requirements gathering, testing, validation, documentation, and stakeholder communication. Present findings and recommendations that improve efficiency, effectiveness, and business outcomes. Requirements: Required Bachelor's degree in business, Finance, Accounting, Information Systems, or related field. 5+ years of experience in Financial Operations, Revenue Operations, Business Operations, Process Improvement, or a related discipline. Experience working with Salesforce or comparable CRM platforms. Demonstrated success leading process improvement initiatives and cross-functional projects. Strong analytical, problem-solving, communication, and stakeholder management skills. Preferred Experience with Billing Platforms, ERP systems, CaptivateIQ, or Order-to-Cash processes. Lean Six Sigma certification (Yellow Belt, Green Belt, or higher). Experience supporting system implementations, integrations, or business transformation initiatives. Knowledge of SOX controls, audit processes, or operational governance. Experience with Power BI, Copilot, AI-enabled analytics tools, or advanced Excel reporting. Success Profile The successful candidate will: Think like a process owner rather than a task executor. Connect business objectives with technology-enabled solutions. Use data to identify opportunities and drive measurable outcomes. Influence stakeholders across functions and levels of the organization. Balance strategic thinking with strong execution. Demonstrate curiosity, adaptability, and a continuous improvement mindset. Interview Policy & Privacy Notice: A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE . About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: 401K Match Paid time off Annual Incentive Plan Performance Bonus Comprehensive health insurance Adoption Assistance Tuition Reimbursement Wellness Programs Stock Purchase Plan options Employee Resource Groups For more information about our benefits, please check out our careers site . Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.