Senior Forward Deployed Engineer

As the Forward Deployed Engineer you will be serving as a key technical contributor at the intersection of engineering and customer success. In this role, you’ll translate complex technical requirements into high-performing solutions that drive measurable results for ecommerce clients, working closely with merchant teams to integrate, optimize, and troubleshoot across diverse web platforms. This position is highly hands-on and involves managing the technical lifecycle from onboarding through optimization. You will focus on debugging JavaScript, writing and refining transform scripts, configuring caching rules, and diagnosing complex CDN behaviors across Shopify, Salesforce Commerce Cloud (SFCC), and other custom storefront environments. The goal is to ensure efficient site performance and stability while supporting continuous improvement across client deployments. Responsibilities Develop, review, and debug code running at the edge to optimize caching, localization, and device performance. Monitor client implementations to identify and resolve technical anomalies rapidly. Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments. Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues. Create documentation, tools, and processes that make onboarding and technical support more efficient. Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions. 2–5 years of hands-on experience in a technical or customer-facing engineering role (such as solutions engineering, forward deployed engineering, or full stack development). Strong proficiency in JavaScript and familiarity with browser-based debugging. Working knowledge of web fundamentals including HTTP, caching headers, CDNs, DNS, and rendering performance. Experience with Shopify (Liquid, Hydrogen, or headless builds) preferred; SFCC or other enterprise commerce platforms are a plus. Ability to manage issues in live production environments with composure and clear problem-solving methodology. Effective communication skills suited for both technical and non-technical audiences. Preferred Skills Experience with edge computing platforms such as Cloudflare Workers or similar. Understanding of web experimentation and A/B testing frameworks. Familiarity with ecommerce optimization metrics such as Core Web Vitals, LCP, and TTFB. Collaborative experience working within GitHub-managed engineering workflows. $4,000 - $6,000 USD/month PTO Fully remote work environment