About the Company
EDGE Tutor is Asia’s fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide.
Founded in 2022 by Harvard alumnus Henry Motte de la Motte, EDGE Tutor now serve partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.
We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep.
At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.
EDGE Tutor: The Human Edge in Digital Learning.
Role Summary
This role is responsible for building, scaling, and optimizing the core operating systems that power the company’s tutor marketplace and service delivery infrastructure. The focus of the role is the development of the tutor supply engine and operational reliability layer that directly drive revenue activation, tutor utilization, service quality, and operational efficiency.
This is a transformation-focused role, not a maintenance or support function. The successful consultant is expected to replace manual and reactive operational processes with scalable systems, automation, and AI-enabled workflows that support a real-time, high-performance operational environment.
The role sits at the intersection of engineering, product, and operations, with ownership across operational tooling, workflow automation, marketplace mechanics, system reliability, and execution infrastructure. This includes building systems that improve tutor recruitment, onboarding, activation, scheduling reliability, substitution management, utilization optimization, operational monitoring, and service continuity at scale.
The position is expected to drive operational scalability through technology, improve visibility and real-time decision-making, and create resilient systems that enable the business to grow efficiently without proportional increases in operational overhead.
Core System Ownership
The role owns the development and continuous optimization of:
1. Tutor Supply Engine (End-to-End)
Recruitment → Screening → Training → Activation → Utilization
Build systems that increase
speed to activation
and
conversion rates
Reduce drop-offs across the funnel through automation and data visibility
2. Reliability Layer (Operational Continuity)
Systems for
missed lesson detection, monitoring, and substitution workflows
Real-time issue identification and automated resolution pathways
Ensure consistent service delivery with minimal manual intervention
3. Tutor Marketplace Mechanics
Matching logic between tutors and students
Supply-demand balancing and allocation systems
Visibility into tutor availability, engagement, and performance
4. Utilization Optimization
Build systems that maximize tutor hours and minimize idle time
Track and improve key metrics such as
activation rate, utilization rate, and retention
Enable data-driven decisions on supply scaling
5. Human + AI Hybrid Delivery
Integrate AI into workflows to
augment human operations
, not just support them
Deploy AI for
quality control, anomaly detection, and performance insights
Reduce reliance on manual QA, monitoring, and coordination
Key Roles and Responsibilities
1. Build & Replace
Identify manual, repetitive, or error-prone operational processes
Design and implement systems that eliminate or significantly reduce manual work
Prioritize
speed, scalability, and reliability over perfection
2. Real-Time Systems Development
Build and maintain systems that operate with
real-time or near real-time data
Enable visibility into tutor activity, session health, and operational risks
3. System Design & Architecture (High Ownership)
Design scalable backend systems and workflows supporting marketplace dynamics
Ensure systems can handle growth in tutor volume and session demand
4. AI Integration (Quality & Efficiency Layer)
Use tools like ChatGPT, Claude, and GitHub to accelerate development
Build AI-driven workflows for:
Quality monitoring
Exception handling
Process automation
Continuously test and refine AI use cases that improve output and reduce cost
5. Cross-Functional Execution
Work directly with Operations, Teacher Recruitment, and Product stakeholders
Translate operational pain points into system requirements and shipped features
AI Usage Target
Expected Impact:
30–40% improvement in development and iteration speed
Measurable reduction in manual operational workload through AI-enabled systems
Application Focus:
Automating workflows (not just coding assistance)
AI-driven monitoring and decision support
Rapid prototyping and iteration of operational tools
Expectation:
AI is not optional—it is a
core lever for system design and execution
Preferred Technical Stack & Experience
Minimum of 10 years experience in a similar role
Strong experience with modern frontend development using
React, TypeScript, and Vite
Experience building scalable backend APIs using
NestJS
Strong knowledge of
PostgreSQL and Prisma ORM
Experience working with AWS services including S3, SES, Cloud-based deployments and infrastructure management
Work Set-up and Requirements
Schedule
:
May require flexible hours but with focus on mid-shift (start of shift at 12NN or 1PM)
Workdays: Five-day workweek with two rest days.
Location: Fully remote
Desktop/laptop with Intel i5 (10th gen), 8GB RAM or higher
Minimum 25 Mbps internet speed with backup connection
Backup power supply for at least 8 hours
Why Work With Us?
Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
Appealing performance-oriented compensation
Healthcare benefit: HMO for you plus 1 free dependent
30 days paid time off
Your expertise, our platform—together, we’ll transform education worldwide with Filipino and South African Talent.
Ready to join us? Apply today