The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation. Key responsibilities: Supporting payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transaction Utiziling the hrX suite of tools as it relates to payroll processing and all associated activities Undertaking, supporting and managing a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented Pro-actively identifying upsell opportunities and supporting the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service Maintaining current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map Answering payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities Updating, maintaining and enforcing the usage of the Defined Work Instructions (DWIs)and other process documentation Ability to recognize and deal appropriately with sensitive and confidential information Ability to resolve and support technical and functional issues escalated from other team members and clients Ensuring compliant use of all systems Supporting and maintaining the client solution workbook and provision functional support as needed Participating and championing innovation activities to drive continuous improvement Supporting and guiding project implementations and go-lives Participating in projects and activities as needed and assigned Requirements: Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll Ability to identify and mitigate risks Very good English and German skills (B2 minimum) Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills Self-motivated and a willingness to learn 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures We offer: Possibility to work from home Interesting career development opportunities within company Language courses bailout and language allowances Private medical care in Lux Med Access to MyBenefit platform (including MultiSport card) Group life insurance We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .
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