Senior Implementation Specialist

About AlayaCare At AlayaCare , we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 600+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. About the Role As a Senior Implementation Specialist, you will lead the delivery phase of complex AlayaCare Cloud implementations, acting as a trusted expert and advisor for our customers. You will own key workstreams, guide customers through configuration, training, and testing, and help ensure strong adoption and measurable success. Your SaaS implementation experience and ability to build relationships will be critical to turning new customers into long-term AlayaCare advocates. In this role you will be focused on AlayaCare customers located in the United States. What You’ll Do Lead the Delivery phase of customer implementations, taking over from Consulting after Discovery and ensuring a smooth, well-coordinated handoff. Partner with Professional Services Consultants and customers to identify risks, define mitigation strategies, and build project plans aligned to customer processes, goals, and desired outcomes. Manage project execution by tracking progress, maintaining clear scope across deliverables, and keeping plans current with relevant product updates and release notes. Design and deliver customer-specific training programs that drive product adoption, including on-site and remote sessions for trainers and end users using effective adult learning practices. Support customer enablement through AlayaCare University by facilitating setup, monitoring engagement and course completion, and responding to learner questions. Lead workflow reviews and provide implementation guidance by applying your knowledge of the AlayaCare platform and each customer’s business needs. Drive strong implementation outcomes through product adoption, user engagement, and high customer satisfaction across Delivery activities. Build and share expertise in specific products, markets, or best practices, and contribute to team upskilling in your areas of specialization. Maintain compliance with internal processes and procedures, support other implementation-related responsibilities as needed, and travel when required for on-site customer work. What You Bring to the Team 3–5 years of experience, including 3+ years working in SaaS, ideally on complex implementation projects. 2+ years in a customer-facing role, with a track record of building strong, collaborative relationships. Strong training and facilitation skills, with an understanding of adult learning styles. Excellent organizational and time-management skills, with strong attention to detail. Clear and confident communication skills, both written and verbal. A proactive, self-starting mindset with strong analytical skills and the ability to think creatively. Ability to manage multiple projects and priorities simultaneously in a fast-paced environment. Solution-focused approach with creative problem-solving techniques. Experience with project and collaboration tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk (or similar). Comfort working both independently and as part of a cross-functional team. Bachelor’s degree or equivalent combination of education and experience. Willingness and ability to travel as required . Why Join AlayaCare ? Work With Purpose At AlayaCare , you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter Equity in a well-funded, scaling company. Comprehensive health benefits, telemedicine, and lifestyle spending accounts. Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to [email protected]