Senior Infrastructure Engineer

Role Overview

Provide technical design, implementation and support of infrastructure technologies.

Key Responsibilities

• Engaging in pre-sales activities to scope out potential solutions.
• Accurately assess effort and cost involved with implementation.
• Follow standard project processes and procedures in order to produce documentation to be used in proposals
• Evaluate hardware and software (within server, network, storage or desktop environments)
• Integration and test of new products (both hardware and software) for incorporation into program infrastructure
• Administration and enhancement of the environment and its supportability, for example: administration of user accounts, control the network access integrity, manage the data, in terms of space allocated to data, access authorizations, SAN, optimization.
• Provide second line support to ensure right support.
• To be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure.
• Accurately assess time to complete tasks to ensure operational and user procedures.