Senior Infrastructure & Security Engineer

About NuView: NuView IT is a security-first Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) platform integrating founder-led IT services firms into a unified, AI-enabled leader. Our mission is to deliver premium, secure, and efficient IT & cybersecurity services to SMBs through a standardized, high-margin, and scalable operating model. NuView drives value through disciplined integration, recurring revenue growth, cross-selling of advanced security offerings, and operational excellence, targeting top-quartile MSP performance. Job Description: The Senior Network/Cloud/Systems Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView’s technical standards. This position is delivery-focused, not managerial. The Senior Network/Cloud/Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments. Key Responsibilities: Technical Delivery & Escalation Support Serve as a Tier 3 escalation point for network, cloud, and systems issues across NuView’s client base. Engineer and support network environments, including FortiGate firewalls, routing and switching, site-to-site and client VPN, SD-WAN, and wireless. Engineer and support cloud and identity environments, including Microsoft 365, Azure, Entra ID, Intune, and conditional access. Engineer and support core systems, including Windows Server, Active Directory, virtualization, and backup and recovery. Lead remediation and recovery efforts during incidents, outages, and security events. Own complex technical issues through resolution, ensuring root cause is identified, documented, and remediated whenever possible to prevent recurrence. Security & Compliance Execution Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments). Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities. Work with security leadership and vCISO resources to execute compliance-driven technical requirements. Solution Implementation & Projects Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades. Execute projects according to NuView standards, timelines, and documentation requirements. Participate in pre-project technical discovery and post-project validation. Identify technical debt, security gaps, lifecycle risks, and infrastructure improvement opportunities that can improve client outcomes while supporting recurring revenue and project growth. HaloPSA & Operational Discipline Maintain exemplary ticket hygiene and documentation within HaloPSA. Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects. Adhere to “no ticket, no work” standards and support continuous process improvement. Platform Standardization & Knowledge Sharing Contribute to standardized configurations, runbooks, SOPs, and internal documentation. Champion NuView platform standards by reducing unnecessary client-to-client variation and promoting approved technologies, configurations, security controls, and operational practices. Identify recurring issues or inefficiencies and propose improvements to tooling or process. Act as a technical mentor to Tier 1 and Tier 2 engineers by coaching troubleshooting methodology, documentation quality, client communication, and sound technical decision-making. Client Trust & Professionalism Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions. Communicate clearly and professionally and stay calm in high-pressure situations. Represent NuView’s security-first mindset and commitment to excellence in every engagement. Analytical Ability & Business Judgment Carry a deep, intrinsic focus on client outcomes. NuView is client first, and the result the client needs matters more than anything else. Quickly assess complex, ambiguous problems and drive to root cause rather than treating symptoms. Find practical solutions under real constraints, weighing the right fix against time, budget, and client impact. Translate technical decisions into business terms: cost, risk, and downtime. Recognize when a recurring issue signals a process or design problem instead of a one-off. Understand the relationship between technical decisions and business outcomes, balancing risk, security, client experience, operational efficiency, and profitability. Success in the Role A successful Senior Network/Cloud/Systems Engineer will: Serve as a trusted Tier 3 escalation resource across the NuView platform. Drive root-cause analysis and reduce repeat incidents through permanent remediation. Improve documentation quality, technical consistency, and operational discipline Contribute to platform standardization initiatives and security-first best practices. Mentor and elevate the technical capabilities of other engineers. Identify opportunities to reduce technical debt and improve client outcomes. Consistently deliver projects and escalations that strengthen client trust and satisfactions in every engagement. 5+ years in IT infrastructure, systems engineering, or MSP/MSSP environments Proven experience supporting security-conscious or regulated clients Network: FortiGate, routing and switching, VPN, SD-WAN, wireless, with Cloudflare Zero Trust a plus Cloud and identity: Microsoft 365, Azure, Entra ID, Intune, conditional access Systems: Windows Server, Active Directory, virtualization, endpoint management, backup and recovery Security tooling exposure across an MSSP stack such as CrowdStrike, ThreatLocker, and Cisco Duo Experience in a PSA-driven service organization; HaloPSA strongly preferred Ability to balance speed, security, and quality in client-facing work. Demonstrated ability to independently manage complex technical workstreams with minimal supervision while maintaining strong communication and accountability. Education and/or Certifications Bachelor’s degree in information technology or related field (or equivalent experience) Relevant certifications such as: Microsoft Azure and M365 (for example AZ-104, AZ-305, MS-102) Networking (for example Fortinet NSE, CCNA) Security+ or equivalent foundational security certification Vendor certifications relevant to NuView’s stack Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA 401(k) plan with matching company contribution Vacation/ Paid Time Off / Company Holidays/Sick Leave / Floating Holiday Professional Development Programs Employee Referral Programs Corporate-Branded Swag & MORE We are an Equal Opportunity Employer that truly believes in the benefits of diversity! NuView IT engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.