Senior Insurance Advisor & Client Services Lead

About IPG

International Protection Group (IPG) is a boutique insurance agency in Singapore. We advise international professionals, expat families and SMEs on international health insurance, employee benefits and specialist business risks. We are boutique by choice: a small set of well-chosen plans, the cases other firms find too complex, and service that continues long after the policy is issued.

The role

As IPG grows, we are adding a senior person to own our client book from first enquiry to renewal, and to help grow it. You will work directly with the Director, with a clear path to Head of Client Services.

What you will do

Advisory and placement (about 45%)

• Take enquiries from first conversation to quote, recommendation and policy issue

• Prepare complete submissions and negotiate terms with insurers and specialist partners

• Advise individuals and families on international health insurance

• Support businesses on employee benefits, liability, professional indemnity, cyber and other commercial lines

• Read policy wordings, find the gaps and explain key terms before the client commits

Client service, renewals and operations (about 35%)

• Be the main contact for your clients

• Run renewals from 90 days ahead, plus endorsements, underwriting requirements and claims support

• Keep the pipeline and commission records accurate

• Improve our templates, checklists and service standards

Business development and leadership (about 20%)

• Spot what existing clients need next, because you understand their business

• Handle new prospects from first call to signed placement

• Build relationships with insurers and referral partners

• Run the weekly pipeline review and, as we grow, help train a junior colleague

What you bring

• At least 4 years in insurance, including hands-on IPMI experience in Singapore (agency, broker or insurer)

• Strong international health insurance experience, plus exposure to commercial lines or employee benefits

• Certificate in General Insurance (BCP, PGI, ComGI) and the qualifications needed for health insurance advice, or able to complete them before you start

• Clear, careful written and spoken English

• Organised and independent: you follow up without reminders and keep records right

• Interest in business development and in growing with a small firm

Nice to have: specialty lines (fine art, valuables, transit, D&O), group benefits for 20 to 200 staff, Mandarin, Spanish or another language our clients speak.

You will enjoy IPG if you

• Prefer long relationships over one-off transactions

• Like explaining complex things simply, including what is not covered

• Can negotiate with a senior underwriter in the morning and fix an admin issue in the afternoon

• Bring a solution with the problem

What we offer

• Monthly allowance plus commission on new business you place

• Remote working

• Direct involvement in client and business decisions

• Clear progression, reviewed against agreed goals at 6 and 12 months

How to apply

Apply with your CV and a short note about a case you are proud of, and why.