Senior IT Infrastructure Engineer

Company Overview: We're Zocks, a venture capital-backed AI startup changing the world of financial services, and other industries that value security and privacy. Our founding team built their careers working on real-time communication products, building enterprise platforms, and crafting tools for some of the most security-conscious industries. With experience gained from industry leaders like Twilio, IBM, Microsoft, and Hearsay Systems, we're using AI to bridge human conversations with enterprise systems, starting with financial services. Our focus, although simple, is powerful: reinventing business operations and transforming the areas that often get bogged down by slow, inefficient processes. Our innovative platform allows people to communicate naturally, while we capture the information they need, so they can avoid data entry, streamline their operations, and spend more time on what matters most: their clients. Location: Budapest, XI. (On-site Monday to Thursday, Remote on Fridays) Why we're hiring for this role As Zocks continues to scale, we're looking for a highly experienced Senior IT Infrastructure Engineer to take ownership of our internal IT infrastructure, security posture, and end-user computing environment. This is not a traditional IT support role. We're looking for someone who enjoys designing, building, and continuously improving modern IT systems while remaining deeply hands-on. You'll define standards, automate wherever possible, and ensure our infrastructure is secure, scalable, and reliable as we grow. While you'll spend much of your time improving our infrastructure and processes, you'll also serve as the senior technical owner for complex IT issues. We believe great infrastructure engineers don't just build reliable systems—they stay close enough to day-to-day operations to continuously improve them. What You'll Own Infrastructure & Build Processes Design, build, and continuously improve Zocks' internal IT infrastructure Standardize and automate provisioning, onboarding, and device lifecycle management Build scalable IT processes that reduce manual operational work Evaluate and implement modern infrastructure tools and best practices Drive continuous improvements across internal IT operations Identity & Access Management Own the complete user lifecycle across internal systems Design and maintain secure SSO and identity management solutions Implement role-based access control (RBAC) and least-privilege principles Continuously review and improve access governance and security Endpoint Management Own MacBook and Windows device management using modern MDM platforms Build secure baseline configurations and automated deployment workflows Define compliance policies and endpoint hardening standards Manage the hardware lifecycle from procurement through retirement Network Infrastructure Design, maintain, and optimize secure office networking Monitor performance, reliability, and availability Troubleshoot complex networking and connectivity issues Continuously improve network architecture and resilience Security & Compliance Drive a security-first approach across our internal infrastructure Continuously improve endpoint, identity, and network security Own vulnerability management, patching, backups, and disaster recovery Monitor security events and proactively reduce operational risk Support internal and external compliance initiatives and security best practices Google Workspace & Collaboration Own Google Workspace administration and security configuration Manage users, groups, permissions, and collaboration tools Improve automation and integrations across our internal platforms IT Operations & Support Act as the senior technical escalation point for complex IT issues Resolve infrastructure, endpoint, identity, and networking challenges when needed Identify recurring issues and eliminate them through automation and process improvements Continuously improve the employee IT experience rather than simply resolving tickets Vendor & Technology Management Manage relationships with US-based IT vendors and service providers Evaluate new technologies and recommend improvements Coordinate procurement, renewals, and technical escalations Documentation & Technical Leadership Build and maintain high-quality technical documentation Define operational standards and IT best practices Share knowledge and raise the technical maturity of our internal IT environment Requirements 5+ years of experience managing modern IT infrastructure Strong hands-on experience administering both macOS and Windows environments Experience with Identity & Access Management, SSO, and Zero Trust principles Strong experience with Google Workspace administration Experience with endpoint management platforms such as Jamf and/or Microsoft Intune Solid networking knowledge and strong troubleshooting skills Strong understanding of endpoint security, hardening, vulnerability management, and patch management Experience designing scalable IT processes and automating operational workflows Comfortable balancing strategic infrastructure work with hands-on operational support Strong ownership mindset with exceptional attention to detail Fluent English and Hungarian Nice to Have Experience in a startup or high-growth technology company Experience with scripting and automation (Bash, PowerShell, Python, Terraform, or similar) Experience with cloud identity platforms such as Okta or Microsoft Entra ID Familiarity with security frameworks such as ISO 27001 or SOC 2 Interest in AI and emerging technologies What we offer on top of our competitive base salary: -Premium Health Insurance -SZÉP-card -L&D contribution -AYCM package -Employee equity program -Extra PTO -Home office support -Your lunch is on us when you are in the office -Fully stacked office snacks Location: Budapest, XI. (On-site Monday to Thursday, Remote on Fridays) We are an equal opportunity employer and never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. At Zocks, we value diversity and believe that it enhances our creativity, innovation, and overall success. We encourage all qualified individuals to apply.