Senior Manager, Benefits (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. Benefits are more than a line item in a compensation package—they’re one of the most tangible ways we show our people they matter. As Senior Manager, Benefits, you’ll lead a close-knit team to design, deliver and continuously improve the benefits experience for 3,000+ Lakeshore employees across the U.S., Canada and Asia. You’ll bring both the strategic lens to evaluate what we offer and the operational rigor to make sure it runs flawlessly—from open enrollment to daily employee questions. A day in the office looks like this: Leading and developing a team of three Benefits professionals, setting clear expectations, coaching toward growth and holding the team accountable for delivering accurate, responsive service to employees at every level Owning day-to-day administration of all benefit plans—self-funded medical, dental, vision, FSA/HSA, 401(k) and supplemental coverage—ensuring enrollments, changes, COBRA and leave-related premiums are processed correctly and on time Serving as the primary point of contact for benefit carriers and our broker, managing relationships, and escalating or resolving coverage issues with urgency and care Leading the annual evaluation of Lakeshore’s benefits offerings—benchmarking internally and externally, identifying gaps and presenting clear recommendations to leadership for the U.S. and our international locations Overseeing leave-of-absence administration end to end, keeping timekeeping, documentation and premium collection aligned with federal, state and local leave laws Planning and executing open enrollment and other benefits events, coordinating across HR, carriers and communications to deliver a smooth, employee-centered experience Leading the financial management of benefit programs by analyzing claims experience, healthcare cost trends, utilization patterns and plan performance. Partnering with brokers, carriers, TPAs and internal stakeholders to optimize plan design, control costs, mitigate risk and support data-driven benefits strategy and budgeting decisions. Got the skills and experience? Here’s what we’re looking for: Required: Bachelor’s degree in Human Resources, Business or a related field 8+ years of progressive benefits administration experience, including ownership of health, retirement and leave programs 4+ years directly managing people, with a track record of developing team members and delivering results through others Hands-on experience administering benefits in an HRIS or benefits platform (Workday, UKG or similar) Working knowledge of relevant compliance requirements, including ERISA, ACA, COBRA, FMLA and applicable state leave laws Strong communicator who can translate complex plan details clearly for employees, carriers and senior leadership alike Experience managing carrier and broker relationships, including contract renewals and issue resolution Ability to work on-site at our Carson, California, headquarters on a hybrid schedule Preferred: SHRM-CP, SHRM-SCP, PHR or SPHR certification Experience administering benefits across multiple countries (Canada and/or Asia-Pacific) Exposure to an HCM implementation or benefits system migration Familiarity with self-funded or level-funded health plan structures What sets you apart: You make complexity feel manageable—for your team, for employees asking hard questions, and for leadership weighing big decisions You build trust quickly with vendors and internal partners alike, and you know when to push back and when to align You’re the kind of leader who spots a gap before it becomes a problem and already has a plan when you raise it You hold a high bar for accuracy without letting it slow you or your team down And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $110,000-$137,500 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Bonus eligible Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits—choose what you like, ignore the rest On-site preschool for our employees’ children On-site employee gym for all levels/fitness needs Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. To learn more about Lakeshore, visit www.lakeshorelearning.com/careers Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1