Senior Manager, Business Analyst

• Oversees the utilization of the organization's Business Analyst team who serve as primary liaisons between internal and/or external customers and Information Technology Teams (IT) to define business requirements for systems fixes and enhancements to meet customer and organizational objectives and needs. • Builds a customer-focused relationship with internal and/or external customers management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and problem solving abilities. • Approves and may present recommendations on high-impact proposal/requirements documents and solutions development which is Project specific. • Manages the development, growth and quality of Business Analyst staff and delivery services in order to build and improve well rounded teams. • Provides domain specific subject matter expertise (advisory) to customers and remains current on trends in the marketplace. • Facilitates and coordinates the approval of day-to-day recommendations of the business analyst team related to SLAs, operating procedures, governance structures and metrics for process improvement.