Senior Manager Business Finance

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE As the trusted partner to the BU CFO for all Business Finance matters, the Senior Finance Business Partner enables financially sound planning and decision making across the partner organization. The role spreads financial acumen, tells clear, data-driven stories that spur action, bridges the gap between finance and operations, and helps shape the decision support tools delivered with Data and Analytics / FP&A. The role takes a technology-guided, coaching-led approach to partnering, enabling decision makers to act more independently. It interprets data, advises the business and supports long-run performance management, drawing on a deep understanding of SITA's business models and financial drivers to convert analysis into decisions, targets and outcomes. It does not produce reporting; production is owned centrally by Data and Analytics / FP&A. Support technology and operations cost transparency and investment decisions, project and product, productivity economics and investment business cases across the technology portfolio. KEY RESPONSIBILITIES Deepen decision makers’ Business Finance acumen to enable independent decision making: Provide continuous coaching to decision makers, helping them understand the way Business Finance analyzes a situation and arrives at an insight, and then apply it consistently in their decision-making processes. Influence decisions through narrative and visuals: Turn Business Finance analysis into a clear, compelling story tied to the decision at hand, to build conviction and move business leaders to act. Draw on the standardized reports and dashboards produced by Data and Analytics / FP&A and BI, or self-serve tailored, decision-specific visuals through tools such as ERP analytics and Copilot, always on the single governed data source. The measure is the quality of the decisions taken, not the volume of analysis produced. Challenge decision makers’ assumptions (e.g., by teaching them problem analysis or leading them through root-cause exercises of their current obstacles) to reduce bias and introduce finance’s perspective. Train decision makers on using value-driver trees to connect operational decisions’ effects on optimizing enterprise value creation (e.g., risk mitigation actions, investment prioritization) and assess the financial impacts of decisions. Assist with improving decision makers' financial data literacy (e.g., through identifying learning programs, storytelling that translates financial data and modeling into business language or shadowing live scenario analysis) to improve decision makers’ understanding of the financial impact and risks associated with different scenarios. Assess and anticipate decision makers’ needs: Build strong relationships with executives and business unit leaders to understand their financial needs and challenges and anticipate the most effective support path. Surface decision makers’ latent needs by actively listening to uncover new opportunities for decision support tools and services, produced by Data and Analytics / FP&A. Enable rapid improvement in service and support via a continuous feedback loop with all decision makers. Provide in-depth, highly personalized decision support to executive decision makers: Seek ways to continuously and proactively guide executives to meet and surpass performance goals. Monitor leading indicators to identify initiative delivery risks and operational performance gaps, drive action or provide alternative approaches. Help executives determine where to drive enterprise value or mitigate risk (e.g., through metric prioritization). Provide direct support to nonexecutive decision makers when appropriate: Assess inbound support requests from partners to determine prioritization. Determine if the request could be served by an existing decision support tool or if it warrants the creation of a new one. Identify cost optimization opportunities and assist in planning cost-reduction strategies. During the budgeting process, engage in budget pressure-testing, providing Business Finance expertise to ensure stakeholders understand potential risks and constraints. Lead the preparation of comprehensive business cases for investments and product initiatives (internal funding / M&A), aligned to strategy, helping stakeholders set out the benefits, costs and risks to secure funding and approval. Apply an ROI-focused mindset, building solid, realistic, achievable, measurable and stress-tested financial models. Work cross-functionally with pricing, product and transversal teams to gather inputs; present and defend cases at the Investment Board for instance; post-approval, track actual ROI against projected outcomes and drive action plans; and lead integration plans post M&A signature. Assist in identifying performance issues and provide help in course-correcting Facilitate the creation of digital decision support tools: Work with technology teams to ensure that decision support tools provide actionable advice for a variety of operational and strategic decisions. Be the “voice of the internal customer” in meetings with Data and Analytics / FP&A and technology teams to help design intuitive reports, analyses, and dashboards that meet the needs of nonexecutive decision makers. Drive partners decision maker adoption of decision support tools: Identify the appropriate decision support tools for individual stakeholder needs. Articulate and demonstrate the value of decision support tool utilization for decision makers (e.g., share success stories, use early adopters as change champions) and tailor the message for different audience types. Advocate for and assist in developing change management strategies to facilitate the adoption of new tools and processes Translate financial insight into clear business language when embedding it in decision support tools, so that recommendations are intuitive and readily actionable for the decision makers who use them. Monitor and assess the value of support: Champion and participate in knowledge-sharing forums for Finance Business Partners and Data and Analytics / FP&A to exchange lessons learned on how to best educate decision makers in Business Finance’s thought processes during decision support. Assist in defining success criteria for Data and Analytics / FP&A decision support tools and establishing measurable business and technical metrics to actively monitor utilization and quality. Qualifications EXPERIENCE Extensive experience in financial planning and analysis, including budgeting, forecasting, and financial modeling Proven ability to train decision makers to have an enterprise wide perspective and in simplifying complex financial analysis into easily digestible logic Proven history of building and maintaining strong relationships with business unit leaders and other stakeholders Experience in collaborating with cross-functional teams to create and implement financial decision support tools Preferred familiarity with managing change and ensuring the smooth adoption of new tools and processes Has established and monitored success criteria and metrics for financial tools 7+ years in financial analysis, controlling or business partnering, preferably in a multinational, high-technology environment. Experience interacting at senior management level and exercising sound judgement between personal involvement and delegation. People management experience in an international, multi-matrix organisation. KNOWLEDGE & SKILLS Financial planning and analysis expertise : Expert knowledge of financial planning, budgeting, and forecasting processes, including the ability to drive continuous improvement in these areas. Deep understanding of the P&L and balance sheet, KPI driver maps and reporting methodologies Strategic thinking and business acumen : Deep understanding of revenue drivers, sales optimization, margin management, and metrics cascades to provide insightful, performance-inflecting decision support to business leaders Communication and storytelling : Excellent storytelling, communication and presentation skills to effectively convey financial insights, analysis and recommendations to decision makers AI and digital fluency : Conversational fluency with GenAI and Copilot equivalent to support exploratory analysis and content generation, with sound prompt construction, validation of AI outputs for bias and error, and the judgement to know when human oversight is required. Able to exploit digital technologies for better finance and business outcomes and to drive tool requirement discussions with Data and Analytics / FP&A and technology teams. Data and AI literacy : Data storytelling built on the single governed data source; self-service visualization through ERP analytics and Copilot / equivalent; basic statistical literacy to challenge assumptions, test causation versus correlation and spot data quality issues; and conceptual awareness of agentic AI and when to escalate governance concerns. Applies AI and analytics, does not build it : Uses and interprets AI and analytics outputs to support decisions. Does not build production models, pipelines or data products, which remain with Data and Analytics / FP&A. Financial coaching and training : Competence in coaching and training decision makers to internalize and apply FP&A concepts Problem-solving : Ability to challenge assumptions, teach problem analysis techniques to decision makers and identify root causes and develop effective solutions Relationship building and collaboration : Proven ability to build strong relationships with business unit leaders and stakeholders. Active listening skills to uncover latent needs and opportunities for support. Ability to collaborate with FP&A and technology teams to design intuitive reports, analyses and dashboards Continuous improvement : Ability to define success criteria and establish measurable metrics for monitoring tool utilization and quality. Ability to work effectively on a team that uses agile principles to continuously iterate the delivery and development of financial tools and solutions Industry insight : Deep understanding of Travel tech market, and of the economic drivers, management accounting and accounting standards relevant to them. Financial systems and ERP : Well-versed in ERP and financial systems such as SAP, Oracle and Onstream, Fabric…. International and matrixed environments : Experience operating in international, multi-matrix organizations and driving collaboration and teamwork across them. Leadership and stakeholder management : Strong leadership and stakeholder management, including the ability to manage, motivate and develop teams where there is management responsibility. EDUCATION & QUALIFICATIONS Bachelor's degree in a relevant field, such as finance or accounting. MBA preferred Professional finance or accounting accreditation (e.g., CIMA, ACCA, CPA, CFA) preferred WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation Compensation Note Hidden (-999)