Senior Manager-Control Management

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. Purpose of the Role: Senior Manager-Control Management would be reporting into the Director - GCS Control Management COE - India, this position will support to effectively Conduct Risk Monitoring and related activities for GCS Customer Facing Colleagues Among the specific responsibilities, this role will include: Managing the end-to-end Conduct Risk Monitoring process for GCS Conduct Risk monitoring team which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customized trainings basis identify themes and trends. Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for Monitoring and Business Conduct related matters. Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct Program. Effectively managing, leading & motivating the testing team, dedicated to performing the Conduct Risk monitoring (including emails, calls & SF notes) for GCS Customer Facing Colleagues. Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately. Support risk management practices within the business Support sharing insights, better practices, themes, etc. across the enterprise Minimum Qualifications: Bachelor’s degree in finance, Business, Risk Mgmt., or related field. Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests 8+ Years leadership experience in Risk Management, Operations or Compliance related roles. Tenured People leader (in direct capacity) Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change. · Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction. Excellent project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Preferred Qualifications: Advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: · Business Conduct Program and Monitoring activities Providing identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing Communicating and ensuring understanding and adherence to operational risk procedures and standards Manage the operational risk exam management processes Experience in financial services industry Leadership Outcomes: Set the agenda: Develop the strategy for the India COE in partnership with the OE Organization and leadership. Lead with an external perspective, challenge status-quo and bring continuous innovation to our existing offerings. Bring others with You: Partner with stakeholders within the OE organization to build and deliver an effective, sustainable, and scalable COE structure.