Senior Manager, Customer Hypercare & Business Retention Manager (Remote)

Date Posted: 2026-08-27 Country: United States of America Location: US-VA-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. This Program Integration position is responsible for supporting the execution strategy as developed by the program execution teams within the Business Units. Individual will be responsible for driving a consistent Collins approach to this customer. The role will work with Business Unit managers to conduct regular liaison visits with this key customer, and act as the voice of the end customer for sustainment solutions. They will be responsible for managing the strategic relationship and serve as the customer’s advocate within Collins Aerospace. They will facilitate day-to-day customer and cross SBU interactions and be the key contact bridging various Collins personnel. Periodic on-site presence with the customer in Richmond, VA, at the DLA Weapons Support Headquarters will be required. This role is Remote with required onsite presence in Richmond, VA as needed to support customer interaction. What You Will Do Program Integration leadership, execution, and communication across all Collins Business Unit teams for: Coordinate fulfillment of all Contractual Aftermarket Requirements by SBUs Drive improvements to customer scorecards and key performance metrics Support performance improvement initiatives (spares, repairs, and proposals) Monitor customer satisfaction and proactively identify areas of improvement opportunity Support internal & external customer reviews Support the Collins Customer Strategy & Excellence team, as required Work across boundaries to ensure requirements are satisfied Manage the customer relationship to ensure service levels and customer satisfaction Identify joint initiatives in direct support of customer goals Establish personal communications and contact plans with key members of both organizations Enable alignment between Collins and the customer by understanding their business objectives, strategies, and organizational transformations Ensure in-service issues are assessed in a timely manner & coordinate across SBUs Advise on the development of Proposals across the SBUs Manage aftermarket risk/opportunities Represent the end customer’s priorities across Collins organizations Ability to travel domestically and internationally up to 20% of the time Position requires the ability to communicate with all levels and organizations within Collins Aerospace as well as with the customers Qualifications You Must Have Bachelor’s Degree with a minimum of 10 years of sales, customer service, commercial and people leadership, or other technical experience in an aftermarket spare parts business or related aerospace environment; OR an Advanced Degree with a minimum of 7 years of prior relevant experience. Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business Proven experience leading teams, managing strategic accounts, and delivering measurable results in revenue, margin, and customer satisfaction Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment Qualifications We Prefer Experience in the military logistics field or the Defense Logistics Agency preferred Aerospace Aftermarket Program Management experience desired Performance Based Logistics (PBL) Execution experience desired to include performance metric measures and reporting techniques Strong program/project management and data/analytic skills required with the ability to track program performance and develop strategic program plans for execution What We Offer ​ Medical, dental, and vision insurance ​ Three weeks of vacation for newly hired employees ​ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option ​ Tuition reimbursement program ​ Student Loan Repayment Program ​ Life insurance and disability coverage ​ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection ​ Birth, adoption, parental leave benefits ​ Ovia Health, fertility, and family planning ​ Adoption Assistance          ​ Autism Benefit ​ Employee Assistance Plan, including up to 10 free counseling sessions ​ Healthy You Incentives, wellness rewards program ​ Doctor on Demand, virtual doctor visits ​ Bright Horizons, child and elder care services ​ Teladoc Medical Experts, second opinion program ​ And more! ​ Learn More & Apply Now! ​ Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. ​ Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. ​ *Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. ​ At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. ​ ​ Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms